Call Center Agent

Overview

Full-Time Call Center Agent

Sound Telecom is seeking full-time Call Center Agents to provide the friendly, professional voice our clients depend on. This role is ideal for those who thrive under pressure as the day to day involves managing a high volume of incoming calls. You will be tasked with providing an exceptional experience for callers while maintaining service quality and meeting performance expectations. Since we deliver exceptional service 24/7, 365 days a year, this role requires availability to work a weekend day and holidays.

• Handle a high volume of incoming calls and deliver an exceptional customer experience.
• Maintain service quality and meet performance expectations.
• Manage calls with professionalism under pressure.
• Maintain accurate attendance and schedule adherence.

• Typing speed of 35 WPM and proficient computer skills.
• Self-motivated, accountable with a warm demeanor; ability to remain composed when assisting upset callers.
• Strong attention to detail and reliable attendance and schedule adherence.
• Previous customer service experience is not required, but is a bonus.

In-office position.

• Full-time - 40 hours per week, 10-hour shifts.
• Must be available to work a weekend day (Saturday or Sunday each week).

Pay: Earn a premium rate of $21/hour by maintaining perfect attendance. This includes punctuality at shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is $18/hour.

• Employee Stock Ownership Plan
• 401k with Matching Contributions
• Full Medical, Dental, and Vision Insurance
• Paid Vacation
• Life Insurance Policy
• Legal Assistance

APLV is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.