Customer Service Representative

Hybrid Customer Service Representative Needed for a Financial Institution– HIRING IMMEDIATELY!

Job : 25657

Pay Rate: $19 per Hour

Location: Hybrid, Onsite in Spokane, WA(
** Must Reside within Commute Distance**)

Employment Type: Contract, Approximately 2 Months

Schedule: Schedule consists of five 8-hour shifts per week, including at least one required weekend day (Saturday or Sunday)

A financial institution known for its personalized service is seeking a dedicated and customer-focused
Customer Service Representative
to join its award-winning team. Voted “Best Bank” by Money Magazine for three consecutive years and recognized by Forbes as one of theTop 100 Best Employers to Work For, this institution offers a dynamic and supportive work environment where career growth is encouraged.

As a
Customer Service Representative
, you will be an essential part of a collaborative team, assisting customers across eight states through a virtual branch-style contact center. You will support customers with online banking, balance inquiries, account openings, and more. Your ability to actively listen, problem-solve, and deliver exceptional service will help uphold the institution’s commitment to excellence.

• Handle 75 – 100 inbound calls daily with a genuine attitude of care and assistance.
• Provide professional, efficient, and courteous service to customers, addressing inquiries and concerns effectively.
• Maintain accurate customer records by updating the database consistently.
• Utilize multiple screens and computer systems efficiently to provide seamless customer support.
• Other duties as assigned.

• Customer-focused individuals who thrive in service-oriented environments.
• Previous experience in customer service, administrative roles, or contact centers; banking experience is a plus.
• Tech-savvy candidates who can navigate multiple systems within a Microsoft Office environment.
• Strong communication skills, including proper phone etiquette and active listening.
• Consistent attendance and punctuality—the basics of professional responsibility!
• Eagerness to learn new software and apply information quickly.
• Ability to pass a “soft pull” credit check (does not affect your credit score) and a background check to access sensitive customer information.
• Maintain a Tobacco‑free, including vaping, environment.

• Paid Sick/Safe Time (based on where allowable by law)
• Medical benefits with multiple plan tiers and Telemedicine access
• 401K with matching contributions
• Holiday pay
• Employee Assistance Program (EAP)

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company‑owned vehicles.

As part of our employment process, candidates who received a conditional offer may be required to undergo pre‑employment drug testing.

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.