Customer Service​/Logistics Coordinator

Description

URM Stores is seeking an experienced Customer Service/Logistics Coordinator to join our dynamic and collaborative team!

As our Customer Service/Logistics Coordinator
, you’ll play a vital role in supporting our Logistics and Customer Service operations while delivering an exceptional experience to our customers and Member-Owners. This position is ideal for a highly organized, customer-focused professional who thrives in a fast-paced environment, enjoys multitasking, and can confidently manage priorities with minimal supervision.

You’ll also have the opportunity to contribute to continuous process improvement
, identifying innovative solutions that enhance the customer experience, streamline operations, and strengthen overall supply chain performance. Your attention to detail, problem-solving skills, and commitment to excellence will help ensure flawless execution and achievement of key Supply Chain metrics
.

Schedule for this position: Starting/Training will be Monday through Friday 7:00 am – 4:00 pm.

After Training (6 months+) Sunday through Thursday 7:00 am – 4:00 pm.

Some flexibility may be needed.

• Manage network applications and systems that support our Customers/Member-Owners, Transportation, and Warehouse Departments
  .
• Process orders and requests from customers, sales representatives, the Purchasing Department, and Merchandisers.
• Review and process customer credit requests in accordance with established Credit Policy
  .
• Prioritize multiple demands, manage open tasks, and adapt to changing priorities throughout the day.
• Provide backup support for Fresh Meat weekly ads, sales programs, and pricing across multiple advertising groups.
• Monitor inventory levels for Fresh Meat pre-order items on a daily and weekly basis.
• Track Fresh Meat inbound deliveries daily to help maintain and improve customer service levels.
• Serve as a key liaison between store personnel and URM departments
  , helping facilitate communication and resolve issues.
• Take on additional responsibilities and special projects as assigned.

• A genuine passion for customer service and helping others succeed, along with strong interpersonal skills, positive energy, and enthusiasm.
• Strong knowledge of logistics and ordering systems preferred.
• Exceptional attention to detail with an analytical and solutions-oriented mindset.
• Experience in Logistics, Transportation, Operations, or Warehousing is a plus.
• The ability to confidently navigate computerized systems for tracking, gathering information, troubleshooting, and managing orders.
• Working knowledge of the organization, products, and services, or the ability to quickly learn and apply that knowledge.
• The ability to work effectively both independently and collaboratively in a fast-paced, ever-changing environment.
• Strong collaboration skills and the ability to engage others to successfully accomplish projects and goals.
• A positive attitude and a desire to have fun while delivering the exceptional service and support our customers need!

For over a century, URM Stores, Inc. has been the powerhouse behind independent grocers throughout the Inland Northwest. Our mission is simple: help local grocers thrive by handling everything from purchasing and warehousing to the timely delivery of top-quality merchandise.

What makes URM so unique? Our co-operative model means our Member-Owners aren’t just customers, they’re shareholders. We reinvest in their success by returning earnings to our Co-Op members as patronage dividends.

Today, URM employs more than 3,000 dedicated team members, including those at our subsidiaries Rosauers Supermarkets and Peirone Produce.

We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package:

• An employee’s pay position within the salary range will be based on several factors including, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel…