Customer Service Representative

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Spokane, WA, US

4 days ago Requisition

Salary Range: $20.00 To $25.00 Hourly

We believe the best work happens when people feel supported and valued. In this role, you'll join a team that prioritizes 'people first' in every decision we make. You'll be working hand in hand with our dispatch team and technicians to provide exceptional customer service, backed by a management team, and owner, who are genuinely invested in your success. Our team is dedicated and driven, but we always make space for community;

our monthly summer BBQs are a favorite tradition where the entire crew gathers to relax and recharge. If you're looking for a supportive, close-knit crew, you'll fit right in here.

R&R Heating & Air Conditioning is a local family business and one of the largest HVAC companies in the Inland Northwest. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

• Answer inbound calls promptly and professionally.
• Book service appointments by converting inquiries into scheduled jobs.
• Gather customer data including contact details and service needs.
• Input accurate information into company software or CRM systems.
• Respond to inquiries regarding services, pricing, and scheduling availability.
• Route urgent calls to dispatchers or appropriate team members.
• Accurately document and update all job information in Service Titan
• Support dispatch and field teams to ensure smooth workflow and job completion

• Strong organizational and multitasking skills
• Excellent communication skills (both with customers and internal teams)
• High attention to detail and accuracy
• Strong multitasking skills with the ability to stay focused and positive throughout challenging shifts
• Proficient with complex software interfaces

• Experience call taking for a service based company
• Familiarity with Service Titan or similar software
• Basic understanding of HVAC plumbing and electrical systems
• Experience dispatching

• Clear career path and advancement opportunities
• Competitive Pay
• CEU and License reimbursement
• Paid time off and holidays
• Health, dental, and vision insurance
• Kayaks and paddleboards available for employee use
• Employer Paid Life Insurance with EAP
• Seasonal Event Tickets
• 401(k) with company match
• A team-focused culture that values safety, accountability, and growth