Customer Service & Order Management Specialist

Job Summary

We are seeking a customer-focused and detail-oriented Customer Service and Order Management Specialist to serve as a primary point of contact for customers and vendors. This role manages customer inquiries from initial contact through resolution while supporting order fulfillment, tracking, returns, refunds, shipping, and billing. The ideal candidate has strong communication and organizational skills, experience with customer service, order fulfillment, or e-commerce, and is comfortable working across multiple systems.

Experience with Net Suite, accounts payable/receivable, and shipping carriers is preferred.

• Respond to customer and vendor calls and emails and resolve issues promptly.
• Manage customer cases and orders in Net Suite.
• Track shipments, coordinate deliveries, and communicate updates to customers.
• Process returns, refunds, and freight claims.
• Assist with accounts payable, accounts receivable, invoicing, and reconciliations.
• Coordinate with vendors, carriers, and warehouse teams.
• Monitor and reconcile inventory.
• Maintain accurate documentation and confidential customer/payment information.
• Identify opportunities to improve processes and reduce repetitive work.

• 1–3 years of experience in customer service, order fulfillment, or e-commerce operations.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Experience with an ERP or order management system;
  Net Suite preferred.
• Basic knowledge of accounts payable and accounts receivable.
• Proficiency with email, spreadsheets, and standard office software.
• Ability to manage multiple priorities and remain professional when handling customer concerns.
• High school diploma or equivalent required; business/accounting coursework preferred.
• Familiarity with Fed Ex, UPS, LTL freight, or AI tools such as ChatGPT is a plus.