Financial Operations Client Analyst

Do you thrive on solving complex financial operations challenges while delivering an exceptional customer experience? In this role, you'll serve as the bridge between clients, their customers, and internal finance teams to ensure financial operations run smoothly and efficiently. In this role, you will play a critical part in translating business needs into clear technical and operational requirements while supporting ongoing process improvement and knowledge sharing across teams.

You will also lead efforts as the first point of contact for client tenant escalations, system, training, documentation, and performance tracking to help advance operational efficiency and cross-team collaboration.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza believe everyone deserves good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage.

We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $60,200 – $90,400, and for Eastern Washington varies between $56,200 - $83,300. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza reserve the right to change the responsibilities at any time with or without notice.

Customer Service & Relationship Management

• Serve as a primary point of contact for clients and their customers regarding financial operations inquiries and service-related issues.
• Act as an escalation resource for complex customer questions related to billing, payments, invoicing, account maintenance, and reconciliation activities.
• Build and maintain strong relationships with client stakeholders and develop a thorough understanding of client business needs and operational processes.
• Ensure prompt, accurate, and professional resolution of customer issues while meeting established service level agreements (SLAs).
• Monitor customer feedback and service trends, providing recommendations to enhance the client experience.
• Participate in client meetings, business reviews, and service discussions to identify opportunities for process improvements and operational enhancements.

Financial Operations Support

• Investigate and resolve payment discrepancies, transaction exceptions, and account-related issues.
• Partner with Finance, Treasury, and Operations teams to support the accurate and timely processing of financial transactions.
• Analyze recurring customer issues and recommend process improvements that enhance operational efficiency and customer satisfaction.
• Support month-end, quarter-end, and year-end financial operations activities as needed.
• Ensure adherence to internal controls, financial policies, compliance requirements, and established procedures.

Process…