Manager of Student Support Services

Location: Spokane Falls Main Campus Spokane

Department: SFCC Student Support Services

Salary Range: $79,566 - $89,945

Starting salary for this position is: $79,566 (Annually)

The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with Spokane Colleges.

Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington.

Applications will be accepted until 4:00 p.m. PST on 06/29/2026. The application process will not be available after this time. To ensure consideration, make sure your application is completed and submitted as soon as possible.

Under the direction of the Director of Workforce Services, this position manages the implementation and day‑to‑day operations of workforce‑funded programs that support student access, persistence, and completion. This includes coordination of state and federal funding streams such as Early Achievers Grant (EAG), Basic Food Employment and Training (BFET), Work First, Opportunity Grant, Worker Retraining, and other workforce‑related initiatives.

The position is responsible for executing program operations, ensuring compliance with funding requirements, supporting student success through coordinated services, and maintaining effective partnerships with internal and external stakeholders. This role implements strategies and processes established at the departmental level and ensures consistent, student‑centered service delivery across workforce programs.

• Administer assigned workforce funding streams, ensuring compliance with all applicable regulations, policies, and reporting requirements.
• Monitor student eligibility, enrollment, and progress in alignment with grant requirements.
• Track program budgets and expenditures, and complete required reporting in alignment with funding requirements.
• Maintain documentation, processes, and systems necessary to support program accountability and audit readiness.
• Support grant development activities through data collection, implementation planning, and operational input.

• Implement recruitment activities targeting workforce populations, including community‑based outreach and partner engagement.
• Provide guidance to prospective and current students on program entry, funding eligibility, financial aid processes, and enrollment steps.
• Coordinate individualized student support, including education planning, funding navigation, and connection to college and community resources.
• Monitor student progress and initiate interventions when students are at risk of non‑completion.
• Coordinate wraparound supports such as tutoring, mentoring, emergency funding, and other retention services.
• Support student completion by assisting with credential applications, transitions, and employment verification as required by funding sources.

• Manage daily operations of workforce‑funded programs, ensuring efficient and student‑centered service delivery.
• Supervise assigned staff, including hiring, training, scheduling, evaluation, and performance management.
• Implement policies, procedures, and workflows to support program effectiveness and compliance.
• Ensure staff are trained in funding requirements, eligibility processes, and student support practices.
• Monitor program performance and report outcomes, challenges, and improvement opportunities to the Director.

• Serve as a liaison with internal departments and external partners to coordinate program implementation and student support services.
• Maintain working relationships with community organizations, state agencies, and workforce system partners.
• Coordinate with faculty, advising, financial aid, and workforce programs to align services and support student success.
• Participate in regional and statewide meetings, committees, and work groups as assigned.