Adult Basic Education Transitions Pathway Specialist; Program Specialist

Adult Basic Education Transitions Pathway Specialist (Program Specialist
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Under the general supervision of the Manager of Enrollment Services (ABE & Transfer), the primary purpose of the Pathway Specialist is to serve as a program representative and resource to onboard, plan, organize, coordinate, and enroll students transitioning from an Adult Basic Education division program to a credit bearing and/or degree or certificate earning program at Spokane Community College (SCC).

This position is responsible for overseeing day-to-day Adult Basic Education transitions program enrollment processes that include, but are not limited to, serving as the enrollment representative and resource, maintaining extensive contact with Adult Basic Education transitions students and faculty, providing wrap-around student service and program support, and troubleshooting issues as they arise while maintaining professional and personal integrity and ethics regarding fairness to applicants at all times.

This position also assists the dean, department chairs, faculty, and Office of the Registrar with developing and coordinating student-centered, college-wide activities, that ensure a clear pathway from Adult Basic Education division programs to credit bearing and/or degree or certificate seeking programs in other instructional divisions, including but not limited to program review of degrees and certificates, enrollment management and coordinating activities related to the Adult Basic Education division and transitions.

Duties and Responsibilities

• Meet with students and advise potential program applicants of program prerequisites.
• Provide information and technical assistance to students and faculty in Adult Basic Education division and transitions programs as well as promote the Adult Basic Education division and transitions programs to prospective students.
• Engage in the preparation of enrollment and promotional materials for the Adult Basic Education division, program options, and the wrap-around services provided within each program. Provide educational, promotional, and event invitations in the customer relationship management (CRM) system to students and the public.
• Identify, monitor, and process enrollment transactions for High School+ College, Ability to Benefit and College Prep students.
• Create and maintain program interest lists for assigned programs.
• Evaluate student transcripts, test scores, and files for program acceptance by proactively analyzing data regarding student interest, performance and progression and facilitate assistance as needed for student retention and success.
• Answer, research and problem solve questions from administrators, instructional deans and faculty, counselors, and staff about programs specific to the Adult Basic Education division and transitions programs.
• Monitor and respond to student and public inquiries in the CRM about Adult Basic Education programs and transitions and inform students of other student services available to them.
• Attend meetings as an Adult Basic Education division program and transitions specialist; develop and make public presentations on Adult Basic Education division and transitions related topics, student interventions, most impactful practices, etc.
• Coordinate, schedule and monitor program enrollment activities:
• Coordinate with Adult Basic Education dean, chairs, and faculty, counselors, Financial Aid, Workforce Transitions, Admissions, and other Pathway Specialists on enrollment, recruiting, and retention efforts and activities.
• Activities include but are not limited to Future Sasquatch Days, Information Sessions, Student Onboarding Days, Sasquatch Experience, batch registration, routine student outreach, inquiry response, and student correspondence, texting and phone calls.
• Monitor and record all activity in the CRM.
• Report on activity and outcomes to program partners.
• Assist students and faculty with persistence efforts in collaboration with the Counseling department and other Student Services departments including planning and participating in batch registration events for the Adult Basic Education division to ensure retention of currently enrolled students to credit and/or degree or certificate seeking programs.
• Consistently participate in and support SCC campus Equity, Diversity and Inclusion (EDI) initiatives, trainings, and practices within the Admissions and Registration Office.
• Crosstrain with other Registration staff to provide consistent and complete support for student needs related to Adult Basic Education division retention and enrollment.
• Support the coordination and execution of college Guided Pathway efforts across campus toward an equitable and inclusive student-centered environment, in collaboration with other programs and services.
• May direct the work of others and/or coordinate services of lower-level staff, work-study students and student interns.
• Back-up other areas in the department as assigned or needed.
• May attend other meetings and events as assigned.
• Model…