Manager, Technical Services

Jubilant Hollister Stier Spokane is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Join a Leader in Pharmaceutical Manufacturing — And Build What’s Next

Spokane’s Largest Manufacturing Company, Jubilant Hollister Stier LLC provides a complete range of manufacturing services that support life‑changing medicines worldwide. You will work on sterile injectable vials, lyophilized products and allergenic extracts, contributing to essential medicines and allergenic therapies used globally.

Job Description:

The Manager of Technical Services provides oversight and expertise primarily in pharmaceutical process engineering and technical transfer. This position will manage large‑scale projects and multidisciplinary teams, offer technical direction for complex projects, and communicate with all levels of employees. The Manager will refine department and site processes and lead and guide Process Engineers who report directly to them.

• Oversee design, optimization and implementation of site manufacturing processes to improve efficiency, quality and sustainability
• Oversee and assess existing processes and workflows
• Lead team to establish and track process metrics to monitor process stability and discover areas for improvement
• Oversee Technical Transfer of new products from both internal and external clients
• Drive team ownership of product processes from initial quote to product retirement
• Evaluate incoming processes for robustness, efficiency and fit within JHS‑Spokane
• Lead team to perform appropriate development work to define CPPs and CQAs to allow strong execution upon transfer to Manufacturing.
• Review and approve validation study documents that demonstrate manufacturing processes are capable of consistently making acceptable product.
• Oversee development and execution of validation studies to test and qualify new and improved manufacturing processes.
• Lead team through troubleshooting, oversight and/or sampling of events within Manufacturing; will require occasional off‑shift at‑location or remote support.
• Review and approve reports summarizing results of studies to document data collected; overview utilization of data obtained to qualify site processes.
• Review and approve protocols, SOPs, reports, deviations and other documents requiring Technical Services approval.
• Oversee team review of data summaries generated by other departments, assessment of the data for potential trends or conditions that may adversely impact the quality of the sterile products being manufactured, and ensure that corrective action measures are implemented when required/warranted.
• Oversee and participate in or perform deviation investigation and evaluation of impact
• Ensure team implements effective CAPAs
• Responsible for optimizing gross profit margin and minimizing deviation rate
• Provide necessary reviews for regulatory and client audits and provide responses to audit observations
• In‑depth understanding of cGMP’s, European regulatory requirements, relevant USP chapters, and scientific principles associated with clean room operations and room classifications as they apply to media fills, sterilization and depyrogenation (dry heat and steam), endotoxin reduction, and microbiological monitoring and control.
• Perform all supervisory duties for exempt level Process Engineers. Assign daily work, hiring, performance management, training and other managerial duties.
• Write and manage department SOP’s, training etc. to ensure regulatory compliance and operations enhancement.
• Expected to perform job functions autonomously and effectively.
• Expected to be an authority on technical aspects of site processes.
• Expected to provide leadership and guidance to others on these topics, as well as update and improve site practices and policies accordingly.
• Minimal travel (