Retail Associate

At Surcrest, we strive to provide long-lasting memories for our clients and their guests in various industries including hospitality, entertainment, healthcare, and more. Our motto of Hospitality Reimagined allows us to embrace the talents of our team as we work toward our shared goal of providing those memorable experiences when clients and guests are served by our family of companies.

Are you ready to bring your expertise to a growing hospitality services company in Seattle? We're looking for a Retail Associate to join our team to serve our partner Amtrak Seattle who thrives in a fast-paced environment, loves solving challenges and is eager to play a key role in providing world-class service to guests.

The Retail Associate is responsible for being able to accurately ring up and sell product in an efficient manner. The Retail Associate should be comfortable approaching guests to offer services and sell products. In addition, the Food Service Associate must be willing to help fellow coworkers complete tasks.

• Handles transactions using the Point of Sales system.
• Responds to guest’s needs and requests, effectively using suggestive and upselling techniques, and maintains service areas.
• Completes steps of service to ensure utmost guest satisfaction.
• Understands and can describe menu offerings, packaging/presentation and pricing.
• Responds to guest needs and requests.
• Employs good safety and sanitation practices.
• Follows cash handling and tip reporting guidelines.
• Responsible for maintaining the stand sheet with inventory responsibilities.
• Adheres to Surcrest Company Guidelines as stated in team member training manual and employee handbook.
• Thoroughly completes all station set-up and breakdown responsibilities.
• Communicates guest issues to management.
• Follows responsible alcohol service policies.
• Practices proper product control and handling of all inventory and equipment.

• Must be at least 18 years of age
• Must have and maintain a valid Washington State Food Handlers Permit
• Stand for long periods of time and be able to actively engage physically with guests.
• Must be able to reach with hands and arms for one-third to two-thirds or more of the designated shift.
• Ability to stand, walk, stoop, kneel, crouch or crawl.
• React with physical and mental alertness in emergency situations.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day.
• Lift/move materials and equipment up to 50 pounds.
• Move from sitting to standing position easily and quickly

• A competitive salary and comprehensive benefits package.
• A dynamic, collaborative environment where your ideas are valued and your growth is supported.
• The chance to make an impact in a forward-thinking company that values its people.

If you're ready to take on a rewarding role, we want to hear from you. Apply today and let's make amazing things happen!

Surcrest, Inc. is an Equal Opportunity Employer

We are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.