Parts Specialist - Spokane, WA

Overview

Raymond West is seeking a Parts Specialist for our Ops Business Support team (position code 3R-RW0153) located at RHCC Spokane WA, Spokane, Washington, United States.

• Accept telephone, email, and counter orders from external customers and company technicians; fill orders from stock.
• Research replacement parts using parts manual, computer listings, or microfiche.
• Discuss use and features of various parts with customers.
• Fill customer orders from stock or by special order; place orders for stock replenishment.
• Advise customers on substitution or modification of parts when replacements are unavailable.
• Update customers regarding the status of backordered parts in an acceptable time frame.
• Prepare sales orders for invoicing, receive payment, and obtain credit authorization when necessary.
• Participate in general inventories and cycle counts as required.
• Maintain accurate inventory and sales records through proper documentation.
• Support other Parts Sales Specialists with the sale of material handling equipment.
• Handle telephone calls, customer counter activities, and promote overall sales.
• Assist Parts Sales Representatives with order entry, consignment replenishments, and consignment maintenance.
• Distribute and explain Raymond Corporation Service and Parts Bulletins to other parts staff.
• Assist at back counter and in the stockroom as directed; press tires as necessary.
• Participate in Parts Department training and meetings.
• Perform various duties directly or indirectly associated with parts sales activity as assigned.

• Excellent written and verbal communication skills.
• Excellent organizational and time‑management skills.
• Proficiency in Microsoft Office Suite and similar software.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees.
• Maintain effective working relationships with employees, co‑workers, and managers in other departments.
• Willingness to work off‑hours as needed and assume additional responsibilities.
• Fulfill essential job functions consistently and safely.
• General understanding of machinery parts and their functions.
• Effective communication with employees, manufacturers, and vendors at all levels, in person, on the telephone, or via electronic media.
• Willingness to learn new computer programs, inventory procedures, parts manuals, and price books.
• Perform duties under minimal supervision, adapt to change, and demonstrate initiative.
• Continue to learn new products and procedures.
• Manage time effectively and maintain a professional attitude.
• Maintain a neat, professional appearance and organized work area.
• Comply with the employee handbook and company policies.
• Motivated for continuous self‑development and training.

• High school diploma or equivalent required.
• Two years of related experience and/or training, or an equivalent combination of education and experience preferred.

• Non‑sedentary position.
• Requires close, distance, color, peripheral, and depth vision; ability to adjust focus.
• Regular exposure to moving mechanical parts.
• Frequent lifting and/or moving of up to 50 pounds.
• Use of hands for finging, handling, feeling, or reaching.
• Occasional need to smell.
• Ability to climb, balance, stoop, kneel, crouch, and crawl.
• Exposure to outdoor weather conditions and risk of electrical shock.
• Occasional exposure to wet/humid conditions, high or precarious places, fumes, airborne particles, toxic or caustic chemicals, extreme cold or heat, vibration, and loud noise.

Hourly: $23.00 – $29.00. Pay may be influenced by experience, education, and work location. Qualified candidates must pass a pre‑employment physical and drug screen.

Medical, dental, vision, 401(k) with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a collaborative team environment.

Raymond West is an equal opportunity employer and encourages qualified individuals of all backgrounds, including veterans and persons with disabilities, to apply. We consider applicants with criminal histories in accordance with the FCO and are a drug‑free company. This contractor and subcontractor shall abide by the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a), and 60‑741.5(a); these regulations prohibit discrimination based on veteran status, disability, race, color, religion, sex, or national origin and require affirmative action to employ and advance individuals without regard to these protected categories.