Site Auditor Deaconess Hospital

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

The Auditor is responsible for accurately collecting and reconciling revenue from previous day’s work of all site cashiers. The Auditor will be responsible for meeting with managers from the client accounting department, working an over / short report provided by the client or Account Manager, open communication to Account Managers regarding job performance of other cashiers on property, and working with Account Manager on programs to improve the job.

The Auditor also must accomplish many other tasks related to revenue control such as discount / comp tracking, property access systems, spot audits, training, and cashier support. The Auditor is a model for Lead Cashier and is the most knowledgeable of the job and surroundings.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Examines departments’ cash handling and tracking activities for compliance with Towne Park plans and policies. Collects all daily paperwork, go over with current cashier, and go over events for the day that will impact revenue. Reconciles all daily and overnight tickets; validations and comps and review with appropriate facility representative. Inputs all necessary information in the sites budget and forecast files—50%
• Analyzes data obtained to identify deficiencies in controls and looks for efficiency opportunities. Inspects and reviews equipment and vendor control log book for follow up and pass on to AM daily. Inspects gates and equipment for organization and cleanliness. Reviews all adjustments with appropriate facility representative—25%
• Updates transition plans as necessary. Helps with transition of new management (AM, AAM, etc.). Responsibility for training and certifying new cashiers to ensure qualifications in position. Communicates staff’s performance issues and/or irregularities to management. Required to fix all over / shorts for property in system. Be available at all times for cashiers—25%

The total amount of time for all functions of the job – 100%

• High school diploma or general education degree (GED) preferred

• Must be at least 18 years of age and be able to pass a criminal background and drug screen

• One to three months related experience and/or training; or equivalent combination of education and experience
• Customer service experience preferred
• Register/Computer experience preferred

• General knowledge of basic accounting/billing procedures/cashiering practices
• General knowledge of collections processes, auditing and analyzing data

• Must be able to speak, read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Must be able to put numbers in numerical sequence
• Must be able to understand 24 hour and military time systems
• Clearly understand rates applicable to time…