Marina Lead Customer Service Assistant III

Position Overview

Starting Salary: $19.88 – The hourly range is $19.88 to $23.28.

Location: Point Defiance Marina, Point Defiance Park, Tacoma.

Shift lead for the sales floor and marina operations. Duties include tenant payment processing, license sales, boat rental operations, lift elevator use, vendor order handling, merchandise restocking, and other duties as assigned.

• Accept and process tenant payments.
• Sell Washington State fishing and hunting licenses using a computerized system.
• Set up, launch, and retrieve boat rentals.
• Assist stranded rental boats.
• Operate boat lift elevator system to launch and retrieve both tenant and rental boats.
• Check in and receive vendor orders.
• Restock merchandise.
• Supervise assigned staff and oversee sales floor function.
• Perform various duties related to marina operations as assigned.

• At least 18 years of age.
• Minimum of 2 years of previous work or volunteer experience with customer service and/or cash handling.
• Valid WA State Food Handlers Card preferred.
• Valid WA State Boaters Education Card preferred.

• Up to 29 hours per week.
• Early morning, evening, and weekend shifts; holidays may be required.
• Shifts may require opening and/or closing the facility.

• Attention to detail.
• Effective communication.
• Customer service focus.
• Positive interactions with all individuals.
• Ability to handle conflict and solve problems using tact, patience, and courtesy.
• Establish and maintain effective working relationships with staff, the community, and patrons.
• Ability to navigate emergency situations and make decisions quickly.
• Anticipate problems and develop contingency plans.
• Show initiative while performing job tasks.
• Remain flexible to changing priorities.
• Meet deadlines and respond timely to achieve common goals.
• Be receptive to the attitudes, feelings, or circumstances of others and aware of the influence of one’s own behavior on them.
• Work effectively with others to achieve common goals.
• Follow instructions, both written and verbal.
• Commitment to racial, social, and economic equity issues and working effectively with people from diverse backgrounds and cultures.

• Work performed indoors and outdoors.
• Schedule includes mornings, afternoons, evenings, and weekends.
• Move throughout Parks Tacoma facilities and buildings.
• Operate a computer and other office equipment.
• Bending, stretching, walking, sitting, and standing for extended periods.
• Prepare written or typed recreational and leisure program material and monitor activities.
• Communicate to conduct program and exchange information with district employees and customers.
• Noise level is moderately loud.
• Lift up to 50 pounds on occasion.
• Navigate emergency situations, including performing CPR.

• Possible contact with dissatisfied or abusive individuals.

Parks Tacoma is an equal opportunity employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam‑era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

Parks Tacoma employs only U.S. citizens and lawfully authorized non‑U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Parks Tacoma is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at

Employment is subject to a national background check. This position is an at‑will position with no written or implied contractual agreement.