Assistant Relationship Banking Officer

Overview

Heritage Bank has an exciting opportunity to join our organization! The Spokane Commercial Banking team is seeking an assistant relationship banking officer who will focus on the client experience, sales, and support activities through the development and management of client relationships. This position has a primary responsibility of supporting in market bankers meeting established service level expectations. Additionally, this position independently represents the bank with an emphasis on client retention and expanding business within existing portfolio(s), in new deposit, treasury management, and all ancillary products and services, within an assigned market area.

This position is fully on-site in Spokane, Washington.

$80,168.40 - $ annual

• Serves as trusted relationship manager for new and existing client relationships. Manages all aspects of a business and non-profit deposit portfolio, focusing on retention and expansion opportunities. Actively participates in business development calls.
• Consistently meets/exceeds goals and metrics for deposit growth, fee income, prospect calling, and client visits. Effectively utilizes corporate technology to document and track client interactions.
• Fosters and maintains cohesive partnerships and professional working relationships with all lines of business within the Bank. Works closely and respectfully with support team members and business partners for client servicing and sales activities.
• Independently and proactively partners with commercial banking team and assists with operational and transactional activities. Works directly with clients to communicate all relationship management activities, adhering to and meeting service level expectations and compliance requirements.
• Actively orchestrates and leads the customer on-boarding process and ensures the timely and accurate transition of services and client follow up resulting in a delightful customer experience. Mentors other team members in the development and implementation processes, as needed.
• Independently prepares and presents relationship reviews, proposals, and responses to formal Requests for Proposals (RFP’s) with the highest accuracy and in a timely manner. Maintains an in-depth knowledge of entire product suite as well as a current knowledge of external conditions including competition, demographics, and regulatory requirements to ensure client needs are met.
• Actively works the service desk and independently resolves complex product and service inquiries from clients, team members and business partners.
• Actively participates in the market area’s marketing and sales promotions; participates in market functions and community activities to promote the Bank’s image and growth. Represents the Bank in the local community by attending events, volunteering, and participating in nonprofit boards and committees.
• Opens accounts in accordance with all account opening compliance requirements and account ownership verification procedures. Minimizes risk by identifying potential fraudulent transactions.
• Completes account documentation according to bank guidelines. Serves as a commercial documentation primary resource and subject matter expert, within assigned market area, and assist other team members as needed.
• May originate and process consumer loan and small business loan requests. Actively refers commercial and mortgage loans, and partners with other lines of business to achieve established production goals.
• May perform paying and receiving duties, as needed, in accordance with established Standard Operating Procedures and assigned Authority Limits.
• Maintains proficient knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to areas of responsibility.
• Ensures Bank activities are performed in compliance with the Bank’s Policies and Standards, in partnership with Enterprise Risk Management and other internal banking partners.

• Bachelor's Degree Business, Finance, Accounting, Marketing or relevant discipline - preferred.
• 5+ years recent experience in relationship…