Producing Investment Services Manager

The Producing Investment Services Manager operates in a dual role as both a revenue‑producing Investment Officer and the managerial leader responsible for the operational, compliance, and administrative functions of the Investment Services program. This position is accountable for personal production, client relationship management, and business development, while also providing leadership oversight, regulatory compliance, and coordination between Washington Trust Bank and its third‑party broker/dealer.

The role is designed to balance sales production, staff oversight, and risk management to ensure the delivery of high‑quality investment services in a compliant, efficient, and client‑focused manner.

Essential Functions:

* Functions as liaison between Washington Trust Bank and other banking systems in all non-product and non-sales manager functions.

* Provides answers to questions posed by various Departments within the bank including audit, accounting and management.

* Monitors reports from the third-party broker/dealer for accuracy, resolving problems as they arise and recommending corrective action. Escalates to the Program Manager or other person designated by the WM&AS Department Director for most complex issues.

* Responsible for processing and assuring accuracy of general ledger accounts and other Bank accounts assuring department stays "in balance" by resolving discrepancies as they arise. Documents resolution for audit trail. Recommends corrective action and communicates resolution with the Program Manager or other person designated by WM&AS Department Director when appropriate.

* Establishes written procedures for Department to ensure a productive, cohesive relationship between WTB and business partners. As issues arise and resolutions are found, maintains documentation for future reference. Coordinates with accounting, internal audit and other departments to assure procedures meet their requirements.

* Assures that compliance with securities regulations and sound banking practices are followed. Alert the Program Manager or other person designated by WM&AS Department Director of any deviations from these regulations.

* Resolves purchases and sales related problems independently including communicating with Investment Officer and third-party broker/dealer to discover error and follows-up to ensure resolution, documenting resolution. Communicates resolution with Program Manager or other person designated by WM&AS Department Director when appropriate.

* Provides assistance to Investment Officers and Sales Assistants in resolving customer questions or problems using thorough knowledge of the 3rd Party computer system and building relationships with their employees.

* Tracks all License Renewals, CE requirements, and State Registrations.

* Provides functional oversight of Sales Assistant functions including but not limited to:

* Opening new customer accounts, assuring that all required information and documentation are provided and that the file is complete.

* Assists Investment Officer with the preparation of sales presentations and periodic reviews for clients that includes gathering appropriate support documents i.e. prospectuses and approved sales material.

* Assist Investment Officer with documentation requirements, attaining proper documentation for any changes to a client's account i.e. settlement instructions for purchases and disbursements; address changes; account updates; and objective changes.

* Accepts buy and sell orders for securities as well as answer customer questions regarding these securities including giving quotes and discussing the specifics of different securities, always complying with securities regulations and sound banking practices using sound judgment.

* The Producing Investment Services Manager will maintain a working knowledge of sales-related policies and procedures to assure that his/her business conduct complies with all applicable securities regulations and safe and sound banking practices.

* The Producing Investment Services Manager will maintain a high level of knowledge about the investment services offered through WTB. This will be achieved through on-going…