Centralized Title Clerk

Job Overview

Responsible for maintaining and processing collateralized titles, ensuring appropriate organizational, state, agency and/or regulatory guidelines are maintained. Supports branches, departments and membership as primary point of contact on title related questions and research. May also support scanning and indexing of related loan documents.

• Support team members, assisting with daily questions, and coordination of title releases on paid‑off loans, title research (electronic and paper), electronic lien and title reviews, processing payoffs and insurance settlements, and submitting vehicle loan lien status data to management.
• Develop and maintain relationships with DMV, vendors, members, dealers, and regulatory agencies to obtain titles and solve problems timely.
• Secure liens on collateral for various loan types in accordance with state/agency guidelines.
• Process DMV paperwork and assist members in completing paperwork accurately.
• Prepare forms for transfer of titles and liens according to the Motor Vehicle and Uniform Commercial Code (UCC) regulations and procedures.
• File UCCs on appropriate collateral and maintain a follow‑up system for completion.
• Receive a high volume of inbound calls and service tickets, escalating as necessary; serve as a liaison by providing assistance to staff, vendors, or members with title related inquiries and support.

• High school diploma or GED; one to two years of related experience and/or training; or an equivalent combination of education and experience.
• Knowledge of state titling laws in Washington, Idaho, Oregon, and Montana.
• Experience working with electronic titling platforms.
• Professional interaction with government agencies, dealerships, and credit union partners.
• Strong written and verbal communication skills.
• Basic math skills and ability to compute rates, ratios, and percentages.
• Problem‑solving abilities in standardized situations.
• Ability to read and comprehend technical documents and regulations.
• Notary experience preferred.

• Perform essential functions: converse with others, operate a computer, handle objects, reach, stand, move for long periods, lift/pull/push up to 50 lbs, maintain balance, and perform other duties as required.
• Provide reasonable accommodations in accordance with the Americans with Disabilities Act.

The full pay range for this position across all states is $20.02–$28.02. Individual offers are based on experience, education, and skill level.

• Medical, Dental & Vision Insurance for full‑time, reduced‑full‑time employees and families.
• Telemedicine for part‑time employees.
• Paid group life and disability insurance.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• 401(k) Retirement Savings; employer contributions and matching upon eligibility.
• Discretionary annual incentive bonus.
• Paid Time Off: 10 hours per month (prorated for reduced full‑time).
• Paid birthday holiday and 2 paid wellness days.
• Up to 24 hours of paid volunteer time annually.
• 11 paid holidays.

• Action Oriented – take on opportunities with urgency and enthusiasm.
• Collaborate – build partnerships and work collaboratively.
• Instill Trust – honesty, integrity, authenticity.
• Communicate Effectively – clear communications for all audiences.
• Member Focused – build strong relationships and deliver member‑centric solutions.
• Self‑Development Focused – seek growth opportunities.

Horizon Credit Union is an at‑will employer where applicable. Employees may be assigned additional duties as required.