Member Consultant II

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.PAY RANGEThe Target Pay Range for this position is $26.00-$32.12 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications.

In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you
401(k) Company Match (up to 3%)4% annual contribution to your 401(k) by BECUMedical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As a Member Consultant II, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU’s products will allow you to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members' needs and providing expertise in specialized financial services.

WHAT YOU’LL DO:

Exceptional Member Experience and Sales Consultation:

Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.

Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.

Assisting the community with financial wellness:
This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources.

Compensation Transparency:

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness:

Member Consultant: $26.00 – $28.00 per hour Offers are often made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.

About This Role & Pod Expectations:

This role is part of a pod (a group of nearby branches) within BECU’s East District. Additional details provided if moved forward in the hiring process.

Pod Branches:
Spokane Division, Spokane South Hill, North Spokane, Spokane South Hill, Liberty Lake Location support based on business needs

Rotation

Required:

You’ll work across all POD branches for up to your first year or more - this is a core expectation of the role

One-Year Commitment:
All Retail new hires are expected to remain in this role, POD, and schedule for a minimum of one year before pursuing other opportunities within BECU

Travel Required:

The ability to commute between branch locations is required

Flexibility

Required:

Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs

Training

Schedule:

12 weeks, Monday–Friday Flexible shifts between 8:00 AM – 6:30 PMPost-Training

Schedule:

Flexible shifts between Monday–Friday: 8:00 AM – 6:30 PMUp to 3 Saturdays per month: 8:30 AM – 1:30 PM

QUALIFICATIONS:

Minimum Qualifications:

Bachelor’s Degree or equivalent related experience

Minimum two years of experience in a sales-oriented, financial, or retail environment

Desired

Qualifications:

One year of experience in a financial institution

Spanish language fluency highly desirable

Thorough…