Commercial Card Specialist

About the Role

Provide specialized and technical support to Commercial Card company administrators and cardholders for the Commercial Card Product. Support the Bank's sales teams through technical expertise, company builds, and ongoing maintenance. Act as a liaison with internal Associates for all credit card products. Assist Commercial Card Consultants, Treasury Management Consultants, and Relationship Manager in implementation of new and existing clients. Participate in discussion around the commercial card products and services offered and may attend occasional sales calls where product technical demos are needed.

Ensure that the implementation and delivery of products and services is completed within agreed upon time frames. Prepare key Commercial credit card programs for processing. Verify applications are completed thoroughly and appropriate support documentation is included. Build company information, including sublevels, cards, and administrative access in the various systems utilized for the card product. Conduct product and system training via webinar to program administrators at new and existing companies within agreed upon time frames.

Provide follow‑up and support to company program administrators to ensure program meets needs and provide additional training within agreed upon time frames. Maintain existing company accounts through maintenance requests and update as requested by the company or other authorized individuals. Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities – knowledge may be gained through coursework and on‑the‑job training.

Keep up to date on regulation changes. Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job‑specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words. Take personal initiative and be a positive example for others to emulate. Embrace our vision to become "Business Bank of Choice." May perform other duties as assigned.

High school diploma/GED (preferred). Associate, vocational, or technical degree in the field of accounting, or another related field (preferred). 2-4 years of financial services/customer service experience with a history in credit card operations or a related field. Intermediate understanding of credit card transaction processes, payment systems, laws, and association rules and regulations. Intermediate understanding of credit, underwriting, and banking procedures. Proficiency in Columbia products preferred.

Comprehensive understanding of documentation and servicing requirements. Ability to produce detailed, accurate results in a high‑stress, deadline‑ and goal‑oriented environment. Possess strong analytical, math, problem‑solving, organizational, customer service, and interpersonal skills. Excellent written and verbal communication skills required. Self‑starter with the ability to work independently and remotely. Proficient in word processing, spreadsheet, database, and industry‑specific software applications.

Occasional

The pay range for this role is $18.19 - $30.32. The pay rate for the selected candidate is dependent upon a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, and those details will be provided during the recruitment process.

Primary

Location:

Ability to work fully onsite at posted location(s). 507 N Mullan Road Spokane Valley WA 99206

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision…