Mortgage Loan Servicing Specialist

Location

Spokane, WA;
Sioux Falls, SD;
Great West Center in Billings, MT.

The Mortgage Loan Servicing Specialist performs servicing duties as they relate to the accurate accounting, settlement, administration, and maintenance of mortgage loans in accordance with regulatory and investor guidelines. This position may focus on specified areas of Mortgage Loan Servicing including customer service, escrow administration, new loan boarding and quality control, loan maintenance and/or payment processing. The Mortgage Loan Servicing Specialist will collaborate with each functional area within Mortgage Loan Servicing to ensure procedures are developed and maintained, resource needs are identified, cross‑training efforts are coordinated, and assist leadership with departmental and field communication.

• Develop and maintain Mortgage Loan Servicing procedures.
• Identify mortgage loan servicing training needs, develop training materials, and assist with scheduling and delivery.
• Provide mortgage loan servicing and support functions such as processing loan payments/corrections, payoffs, and responding to internal and external customer inquiries.
• Administer mortgage loan escrow accounts, including maintenance, monitoring, and payment of taxes and insurance.
• Collaborate with Mortgage Loan Servicing leadership to identify, propose, and implement workflow improvements.
• Maintain a working knowledge of First Interstate Bank policies, investor guidelines, and federal regulations that apply to Mortgage Loan Servicing including Regulation E, Regulation X, and the Bank Secrecy Act.

• Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and e‑mail.
• Self‑starter who works with minimal direction.
• Strong verbal and written communication skills.
• Interpersonal skills and team orientation.
• Ability to meet deadlines.
• Ability to appropriately elevate issues requiring problem solving and decision making.
• Ability to resolve complex account issues with little assistance.

• High School Diploma or General Education Degree (GED) required.
• Bachelor's Degree preferred.
• 1–3 years experience in a financial institution within loan servicing required.
• Understanding of loan accounting systems, loan payment types, and loan processing preferred.

• Dexterity of hands/fingers to operate computer keyboard and mouse – frequent.
• Lifting – occasional (up to 10 lbs).
• Sitting – frequent.
• Overtime – subject to business need.
• Noise level – moderate.
• Typical work hours – M‑F (8‑5).
• Regular and predictable attendance – required.

Pay range: $21.45 to $32.19 per hour in Washington State, dependent on factors such as knowledge, skills, experience, education, and geographic location.

Benefits include medical, dental, vision, short‑term and long‑term disability, and life insurance; flexible spending accounts; health savings account; employee assistance program; 401(k); and paid time off (new hires accrue at .069 per hour worked, approximately 18 days per year inclusive of paid sick time) and up to 11 paid federal holidays.

For more information regarding our benefits, please visit

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristic protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. Individuals that require accommodation in the job application process may contact us Monday through Friday, 8am to 5pm MST at  All applicants must pass pre‑employment screenings including a background check. First Interstate Bank participates in E‑Verify, which requires new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

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