Loan Servicing Team Lead

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position may be located in Spokane, WA;
Billings, MT or Sioux Falls, SD.

What’s Important to You:
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Student debt employer repayment program. 401(k) retirement plan with a 6% match. The health and happiness of the places we call home matter to us.

Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for Team First Interstate .

The Loan Servicing Team Lead (WA) is responsible for leading the setup, boarding, and maintenance functions for some or all of the Bank's loan products. This position will meet completeness, turn time, and accuracy requirements per established service level agreements, and may shift resources and responsibilities among tasks to ensure success.

• Develop relationships across all levels internally and externally.
• Provide regular updates to the team related to corporate, division, and department updates, policy, guidelines, procedures, workflow changes, etc.
• Participate in project‑related activities as assigned.
• Promote a team environment.
• Ensure all goals and departmental service standards are met.
• Consistently meet quality and data integrity standards.
• Recommend improvements and provide input to process improvements, policies, procedures, and technological changes and updates as needed to ensure an effective operating environment.

• Provide supervision, coaching, and training.
• Mentor employees and develop skills through one‑on‑one training and coaching.
• Maintain awareness of the status of workflow and adjust staffing as needed.
• Review quality and integrity reports and take action as appropriate.
• Set and track performance goals and quality service standards.
• Monitor and approve time entries.
• Maintain responsibility for staffing, including disciplinary issues, tracking of time off, vacations, etc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook.
• Self‑starter who works with minimal direction.
• Strong verbal and written communication skills.
• Interpersonal skills and team‑oriented.
• Ability to meet deadlines.
• Ability to appropriately escalated issues requiring problem solving and decision making.
• Ability to resolve complex account issues independently and assist team members.

• High School Diploma or general education degree (GED) required.
• Bachelor’s Degree preferred.
• 4–6 years experience in a financial institution required.
• Experience in consumer and commercial loan servicing preferred.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. Dexterity of hands/fingers to operate a computer keyboard and mouse; frequent lifting – occasionally (up to 10 lbs); sitting – frequently; overtime – subject to business need; noise level – moderate; typical work hours – Monday–Friday (8‑5);

regular and predictable attendance – required.

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $28.19 – $43.74 per hour in WA and depends on a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills and experience, education, and geographic location. Additionally, this role is eligible to receive annual discretionary cash bonuses.

Benefits available for this position include, but are not…