Member Consultant Regional Support

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

The Target Pay Range for this position is $28.99–$35.34 hourly. The full Pay Range is $22.50–$41.83 hourly. Compensation decisions are based on relevant job‑related skills, experience, education or training. Incentives are performance‑based and targets vary by role.

• 401(k) – Company match (up to 3%) and 4% annual contribution by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As a Member Consultant Regional Support, you’ll deliver seamless, high‑quality service across multiple branch locations, supporting members with both routine and complex financial needs. You’ll use your expertise to guide decisions, strengthen relationships, and create meaningful member experiences. Acting as a trusted resource, you’ll support teammates and resolve escalated issues with confidence. Your work will directly contribute to member satisfaction, loyalty, and financial well‑being.

This role supports Zone1:
Bellingham, Burlington, Stanwood, Smokey Point, Marysville & Lake Stevens.

• Member Experience & Issue Resolution: Deliver exceptional service and act as an escalation point for complex member needs, ensuring timely and effective resolution.
• Lending & Financial Solutions: Conduct consumer loan interviews, support applications, and recommend tailored products and services based on member goals.
• Expert Guidance & Support: Serve as a subject‑matter expert across deposits, lending, and business services while supporting teammates and ensuring compliance.
• Relationship Building & Flexibility: Grow and retain member relationships while supporting multiple branches with a flexible, mobile schedule.

Training

Schedule:

12 weeks, Monday–Friday. Flexible shifts between 8:00AM – 6:30PM.

Post‑Training

Schedule:

Flexible shifts Monday–Friday 8:00AM – 6:30PM, up to 3 Saturdays per month 8:30AM – 1:30PM.

• Career Growth:
  Expand expertise across consumer, business, and complex financial services.
• Impact &
  
  Purpose:
  
  Help members achieve financial well‑being while strengthening community relationships.
• Variety & Exposure:
  Work across multiple branches, teams, and diverse member needs.
• Leadership Development:
  Build influence as a subject‑matter expert and trusted advisor.

• Minimum Qualifications:
  • Bachelor’s Degree or equivalent related experience.
  • Minimum three years of experience in a sales‑oriented, financial or retail environment.
  • Minimum one year of experience in a financial institution.
  • Compliance with Safe Act legislation – annual registration as a Mortgage Loan Originator (MLO).
• Desired
  
  Qualifications:
  • Previous experience as a BECU Member Consultant.
  • Successful completion of in‑house training program.
  • Excellent problem‑resolution, negotiation and peer‑coaching skills with confidentiality and discretion.
  • Thorough knowledge of state and federal laws and regulations pertaining to all membership, deposit and loan products.
  • Thorough understanding of the sales process and efficient sales pipeline management.
  • Proficient verbal and written skills for effective communication.
  • Ability to work a shifting/flexible schedule at multiple sites, including required Saturdays.

EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.