Financial Service Representative ; Personal Banker - Lyons Branch

Financial Service Representative 1

Non-Exempt Range 8: $21.97 - $32.96

Report To:
Asst. Branch Manager/Branch Manager

This role is dedicated to enhancing lives, fulfilling dreams, and building communities by providing exceptional service and meaningful financial guidance to members. Working under direct supervision, the Financial Service Representative 1 (Personal Banker) serves as the first point of contact for members seeking assistance with accounts, consumer loans, and everyday transactions.

This position focuses on building trust through service and education, helping members achieve their goals while learning the foundations of sales within the credit union environment. Responsibilities include opening new accounts, supporting member transactions, assisting with HELOC and consumer loan applications, and maintaining basic knowledge of all credit union products and services—including deposit accounts, loans, and basic IRAs. The FSR 1 role is designed as an entry‑level pathway into retail banking, offering the opportunity to grow into deeper relationship and sales responsibilities with experience and training.

Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally – with warmth, courtesy and respect, cross‑selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.

• Build relationships with members through trust‑based conversations to understand financial goals and recommend appropriate solutions.
• Offer credit union products and services to meet member needs while delivering a warm, personalized experience.
• Basic product knowledge across checking, savings, consumer loans, credit cards, online banking, and basic IRAs.
• Consistently meet or work toward individual and branch sales and service goals through meaningful member interactions.
• Participate in ongoing sales training and coaching to develop confidence and product expertise.

• Welcome, listen to, and proactively assist members with transactions and account‑related questions.
• Open new accounts, verify and maintain existing accounts, and handle account maintenance needs efficiently.
• Provide accurate and timely teller transactions, including deposits, withdrawals, payments, and account transfers.
• Ensure all interactions are compliant with policies, regulations, and service standards.

• Take and process consumer loan and HELOC applications under guidance, ensuring completeness and accuracy.
• Assist members in understanding basic lending principles and requirements.
• Support loan closings and follow‑up activities as directed.
• Provide information and education on credit union products to help members make informed financial decisions.
• Refer members to appropriate staff or departments for advanced services or specialized needs.

• Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
• Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
• Effectively incorporates concepts of CARES Principles in daily behaviors and interactions:
• Connect – Create meaningful relationships
• Ask – Be intentionally curious
• Resolve – Actively seek solutions
• Elevate – Never stop improving
• Strengthen – Be the difference

• Developing proficiency in product and service knowledge and the ability to match solutions to member needs.
• Meets or exceeds individual and branch service standards and learning goals.
• Provides accurate, efficient, and compliant member service in all transactions.
• Displays professionalism, reliability, and a strong commitment to teamwork.
• Seeks growth opportunities through training and coaching to expand sales and service capabilities.

Minimum:

• High school diploma or equivalent (GED).
• Six months to two years of experience in a customer service, retail, or financial environment.
• Strong interest in learning financial products, relationship banking, and consultative sales.
• Ability to use computer…