Consumer Lending Processing Specialist

Responsibilities

• Process, follow-up, and fund direct consumer loans
• Provide support and service to members and branches
• Become knowledgeable about Consumer Lending products, services, and processes
• Learn to perform all tasks, in assigned queues leading up to the creation of loan documents and funding or disposition of personal consumer loans and credit cards
• Produce an acceptable quantity of loans with a high degree of accuracy that meet service level agreements and loan volume objectives
• Perform all duties accurately, earnestly, and honestly, and maintain a high-level confidentiality to safeguard member's information
• Comply with all federal and state laws, rules, regulations, and Credit Union policies, procedures, and practices
• Respond to all inquiries within established service level agreements
• Communicate with everyone in an articulate, diplomatic, and professional manner
• Assist in all other areas of Consumer Lending, of similar or lower category, as assigned
• Perform other duties as assigned

• High School Diploma or equivalent
• Six months’ general office work with some knowledge of consumer loans products and regulations preferred
• Must be well organized, articulate with effective written and oral communication skills, ensuring completeness and consistency
• Proficient in end-user computer technologies

Demonstrates expertise in Consumer Lending processes, ensuring compliance with federal and state regulations while providing exceptional service to members. Proficient in managing loan documentation and funding with a focus on accuracy and confidentiality.