Local Government Relations Manager

Position Title

Local Government Relations Manager

Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a freshingly great customer experience, and affordable plans that put customers in charge.

As our state‑of‑the‑art fiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

The Local Government Relations Manager supports Ziply Fiber’s network expansion by building strong relationships with local governments, public works departments, utilities, and community leaders. This role serves as a key liaison across multiple jurisdictions, helping to navigate permitting, right‑of‑way, construction coordination, and community issues. It also provides critical local insight to internal teams to support timely project execution and maintain positive community partnerships.

The position strengthens Ziply Fiber’s presence and reputation as a collaborative and community‑focused infrastructure partner.

• Leadership and Issue Resolution
  Continuous engagement with local leadership teams (FDC, Field Ops, Marketing) to ensure issues are addressed promptly. Support resolution of right‑of‑way, permitting, pole attachment/joint use and similar issues with states, counties, cities, and third parties.
• Work with leadership teams to provide support and resolve issues in a timely manner.
• Ensure teams are aware of current field issues and work together toward satisfactory resolution.
• Focus on meeting and maintaining consistent service levels.
• Track complaint resolution performance thoroughly.
• Community and Government Relations
  Cultivate and maintain strategic relationships with key community, public and government officials.
• Meet regularly with mayors, city council members, county commissioners, administrators, and staff of key cities and counties to articulate the Company's vision and plans and secure support for initiatives.
• Act as principal contact for the Network Operations team on local government issues and resident inquiries.
• Stakeholder and Business Engagement
  Establish and maintain relationships with local chambers of commerce, economic development councils, and community groups.
• Work with residents and businesses to resolve construction‑related issues and create win‑win solutions.
• Construction and Build Area Support
  Work with city/county and community for active build areas to address issues as they arise.
• Other Duties
  Perform other duties as required to support the business and evolving organization.
• Interpersonal skills: conflict resolution, confidentiality, listening, prompt response to resident/business needs, soliciting feedback, meeting commitments.
• Demonstrate high personal and professional integrity due to the nature of information involved.
• Work independently and with cross‑functional teams, showing energy, intelligence, and drive for success.
• Manage people: include team in planning, decision‑making, facilitation and process improvement, develop team skills.
• Prioritize and plan work, use time efficiently, set goals and objectives, develop realistic action plans.
• Provide regular performance feedback.
• Present information in one‑on‑one and small group settings.
• Write and speak persuasively, listen, clarify, respond to questions, and engage in meetings.
• Strong problem‑solving, partnership, collaboration, verbal and written communication, analytical abilities.
• Maintain extensive portfolio of…