Special Investigator

Definition

Under the general supervision of the Assistant Commissioner or designee who directs and administers the investigative, audit, and inspection activities, this position is responsible for investigating work involving the close study and systematic inquiry of complaints by consumers regarding undesirable practices from the various professions.

The Special Investigator performs related activities to facilitate resolution of the matter, either informally, by contractor corrective action, or formally through disciplinary action, and responds to complaint inquiries and assists complainants. This position schedules and conducts on‑site meetings to investigate and mediation of disputes between contractors and property owners. Such disputes may involve breach of contract, deviation from plans and/or specifications, improper workmanship, violation of building codes, and other related industry standards.

The Special Investigator develops recommendations and through negotiation and mediation works to secure voluntary settlements and resolutions. The Special Investigator, acting individually and as part of a team, conducts simple to moderately complex investigations or fact‑finding studies involving suspected or alleged violations that may span across organizational lines and involve US Federal Agencies, as well as private entities. Work is reviewed for conformance with established policies, rules, regulations, and procedures.

• Responds to consumer complaints as it relates to the respective professional boards and commissions.
• Photographs all violations or potential issues and logs the actions taken.
• Conducts or participates in investigations related to the professional boards.
• Coordinates possible resolution of a complaint by conducting meetings and discussions with contending parties, addressing all alleged complaint items.
• Testifies in Board hearings.
• Analyzes the request, complaint, or allegation in relation to appropriate laws, and regulations of the government.
• Investigates complaints regarding unethical business practices.
• Identifies the issues involved and any written or interview evidence needed.
• Establishes the interrelationship of facts and/or evidence in the case through questioning of principals and witnesses, taking sworn statements, securing related documents and other materials, as well as performing extensive record searches and analyses.
• Writes clear, concise, comprehensive reports of investigations utilizing all pertinent field notes and other data.
• Testifies on behalf of the Government in criminal, civil, and administrative hearings.
• Reports findings in cases to the Agency‑heads making recommendations as required, so that action may be taken prior to the submission of a formal report to safeguard the government, its property, or reputation.
• Coordinates with local or federal counterparts of other agencies and with members of Virgin Island law enforcement organizations in transferring certain cases or investigations that extend beyond the office's legal mandate.
• Performs other related duties as required.

• Graduation from an accredited college or university with major course work in Criminology, Business Administration, a closely related field.
• OR an Associate's Degree in Criminology, Law Enforcement, Police Science or any related discipline and two (2) years of experience in white‑collar investigative fieldwork.

• Knowledge of administrative and technical reporting procedures to present findings in clear, logical, impartial, comprehensive and concise manner such reports may be oral and/or written.
• Knowledge of functions and jurisdictions of other federal, state, and territorial investigative and law enforcement agencies.
• Knowledge of consumer code and the rules and regulations enforced by the agency, specifically the boards and commissions.
• Knowledge of business practices and business language.
• Knowledge of the Privacy Act of 1974 and other guides concerning invasion of Privacy.
• Ability to carry out investigations and to ensure that laws, rules and regulations are enforced impartially.
• Ability to compile and…