Referral Coordinator

The Referral Coordinator is responsible for managing patient referrals to specialists, external healthcare providers, and other service providers. This role ensures timely processing of referrals, accurate communication with patients, and coordination between our clinic and external facilities. The Referral Coordinator plays a vital role in supporting patient care continuity, optimizing patient experience, and streamlining operations within our clinic. The Referral Coordinator will work on-site at Schedule appointments with specialists and external providers based on patient needs, insurance requirements, and provider availability.  

High school diploma or equivalent relevant work experience.  Two (2) years’ experience in a healthcare setting, preferably in referral coordination, medical scheduling, or similar administrative role.  Demonstrated experience in a customer service environment. Associate's degree plus 3 years of prior medical practice experience.

Experience in a customer service environment.

Proficiency in EMR systems (e.g., Epic, Cerner), Microsoft Office Suite, and insurance verification portals. Knowledge of medical terminology, referral processes, and healthcare regulations (e.g., HIPAA).  Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners.  Ability to create accurate and thorough documentation, strong time management and multitasking abilities. Experience using EPIC EMR system.

(Preferred)
• This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

** Physical Requirements
** The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:

• This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.  
• Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.  
• This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.
* Paid Time Off & Paid Holidays
* Medical/Vision/Dental Insurance
* Personal Funding Accounts (HSA, FSA, DCA)
* 401K* Basic Life Insurance
* Disability-Short Term and Long-Term
* Supplemental Life and ADD&D
* Tuition Reimbursement for qualifying programs
* Employee Assistance
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