Call Center Patient Services Representative at Cardiac Study Center Spokane, WA

Call Center Patient Services Representative job at Cardiac Study Center. Spokane, WA.

Cardiac Study Center/ Pulse Heart Institute, Spokane, WA

Since its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpatient cardiology and billing services. CSC is a proud partner of Pulse, and has provided outpatient cardiology services in the Puget Sound Region for over 50 years. CSC partnered with Multi Care Health System to create Pulse Heart Institute in 2016 to work toward improving the health of cardiac patients.

This role is full-time, 40 hours per week, 8-hour Monday – Friday—closed weekends and holidays.

801 W 5th Ave, Spokane, WA 99204

• 2 Years of Customer Service experience.
• 1 year of healthcare experience (preferred, not required)

In this transformative period at Cardiac Study Center/Pulse Heart Institute, our Patient Services Representative (Call Center) Schedulers are integral to our journey towards excellence in cardiology. They are crucial in introducing compassionate patient care, efficient operations, and meaningful patient interactions within our outpatient cardiology settings. This role facilitates strong communication between providers and patients, fostering cohesion and collaboration in the clinic.

Additionally, Patient Services Representative (Call Center) provides the opportunity to promote their professional growth through strong peer connections and open communication, setting the stage for an enriching career in cardiology.

• Efficiently route patient calls.
• Maintain a well-organized schedule per provider preference.
• Assist patients with any questions they may have.
• Adhere to HIPAA and OSHA standards at all times.
• Assist with coordinating communication between patients and other departments.
• Work in other locations as needed for coverage.

Cardiac Study Center/ Pulse Heart Institute provides a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As various pay transparency laws require, CSC/ PHI shares a competitive compensation range for candidates hired into each position. The starting pay for this position is $19.39 and the pay scale is $19.39- $35.12 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.

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