Medical​/Dental Receptionist

Job Overview

The Medical/Dental Receptionist is responsible for assisting the medical department in the proper management of patient flow, including answering calls, scheduling appointments, and assisting patients.

• Greet and welcome patients as soon as they arrive and assist with any service issues
• Register and check in patients and alert care team of their arrival
• Create and update patient demographic and other administrative information, color code charts as appropriate
• Collect copay, coinsurance, or patient balances and provide receipts
• Ensure reception area and clinic is tidy and presentable throughout the day
• Coordinate patient flow, keeping patients informed of expected wait times as necessary
• Responsible for scheduling all appointments, confirming next day’s appointments and rescheduling as needed
• Familiar with using electronic health record (Ex. Athena and Next Gen)
• Other duties as assigned

This position has no direct reports.

• One (1) year customer service experience (preferred)

Must have excellent communication skills. Ability to work independently and as part of a team; to receive and respond well to feedback. Possess strong interpersonal and problem-solving skills; time-management and organizational skills, including being punctual, responsive, and efficient. Perform job with professionalism and good judgment.

With multiple locations and settings, PCHS’ work environment and physical demands vary greatly depending on the employee’s role. Essential job functions include the following:
The employee is required to talk, hear, see, smell, sit and stand. The employee is frequently required to move around the facility; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.

Employees may be exposed to mechanical parts and moderate noise levels. Reasonable accommodations may be available to individuals with disabilities to perform their essential job functions.

PCHS requires that all employees provide proof of specific vaccinations. All offers are contingent, and your vaccination status will be verified during onboarding.

PCHS offers a wide variety of benefits through a customizable cafeteria plan. In addition to receiving employer-paid basic life and long-term disability insurance, eligible employees can choose between several employer-subsidized health insurance plans and YMCA and Costco memberships. PCHS also offers a 403(b)-retirement plan, pet insurance, and legal and long-term care plans, among others.

For pay equity purposes, PCHS calculates salaries based on a wage scale that incorporates a standardized approach to compensation. Accordingly, PCHS does not engage in salary negotiations for non-provider staff.

Compensation: $17.48 - $22.96

* Taking into account education and experience related to the position

Peninsula Community Health Services is an equal opportunity/Affirmative Action employer and does not exclude persons from employment or application for employment from receipt of or participation in programs, activities, services on the grounds of race, color, sex, national origin, age, military status, marital status, religion, the presence of a physical, mental, or sensory disability, sexual orientation, gender identity, genetic information, victim of domestic violence, sexual assault or stalking, or any other characteristic protected by federal, state or local law.