Patient Care Coordinator

Overview

Kinwell is hiring a Patient Care Coordinator to join our clinic in Spokane Valley, WA. We are a patient‑focused primary care network committed to holistic care that includes nutrition, fitness, sleep, and behavioral health. This role is the first point of contact for patients and supports clinic operations to ensure a smooth patient experience.

• Manage patient appointments, coordinate with clinicians, and schedule follow-ups.
• Serve as the first point of contact for patients, answering phones, emails, and managing inquiries.
• Ensure accurate patient records, verify insurance details, treatment plans, and next steps.
• Assist patients in navigating the healthcare system, following treatment plans, referral instructions, and scheduling follow-up procedures.
• advocate for patient needs and concerns to medical staff and administration.
• Educate patients on available services and resources.
• Work with the billing department to verify insurance and submit claims; provide cost estimates and answer insurance questions.
• Maintain up‑to‑date patient files in compliance with HIPAA regulations.
• Provide administrative support to clinicians and staff, including document preparation and correspondence.
• Assist in collecting and analyzing patient feedback to improve clinic operations.

• High school diploma or equivalent.
• One year of experience in a healthcare or patient service role or equivalent.
• Basic understanding of medical terminology and insurance verification.
• Proficiency in Microsoft Office Suite and Electronic Medical Records (EMR) systems.
• Basic Life Support (BLS) for Health Care strongly preferred at time of hire or willingness to obtain within 6 months of hire.
• Strong customer service, communication, and problem‑solving skills.
• Familiarity with HIPAA regulations and medical insurance processes.
• Working knowledge of medical terminology and healthcare operations.
• Experience managing patient schedules across multiple platforms.
• Associate degree or certification in healthcare administration, medical billing, or related field (preferred).
• Three years of experience in a healthcare setting in a coordinator or administrative role (preferred).
• Experience with advanced EMR systems, scheduling software, and patient communication platforms (preferred).

Work is performed within a clinical setting with frequent patient interactions. Standard office conditions with regular use of computers, phones, and medical record systems.

Ability to sit for long periods at a computer; occasional lifting of office supplies and medical documents up to 20 pounds; ability to move around the clinic to assist patients and staff; manual dexterity for data entry and use of office equipment.

Kinwell requires proof of or a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Accommodations may be available under applicable laws. Kinwell provides equal employment opportunities without regard to protected status. Applicants may request reasonable accommodations to participate in the application process.

• Paid Time Off and Paid Holidays
• Medical/Vision/Dental Insurance
• Personal Funding Accounts (HSA, FSA, DCA)
• 401K
• Basic Life Insurance
• Disability coverage and ADD& D
• Tuition Reimbursement for qualifying programs
• Employee Assistance

Salary range:
National Range $41,500.00 – $62,300.00; pay varies by location, experience, and skills.

Kinwell is a growing primary care network in Washington, launched in 2020, with clinics across the state including Seattle, Redmond, Wenatchee, and Spokane. We emphasize patient‑centered care and longer appointment times, focusing on quality of care over quantity.