Centralized Patient Access Representative II - Specialty

Position Summary

The Centralized Patient Access Representative II (CPAR‑II) assists new and existing patients with scheduling appointments, facilitates communication with the patient care team, and provides information and updates on a wide variety of topics related to their care. The role prioritises creating an outstanding patient experience through professionalism, empathy, and enthusiasm during patient interactions.

FTE: 1.0,

Shift: Days,

Schedule:

Monday – Friday

Tentative

Start date:

7/27/2026

• All CPAR‑I functions
• Handle additional responsibilities such as higher volume of clinics, specialty and/or ambulatory procedure scheduling for medical practices
• Aid callers/patients with referral coordination, patient registration, and scheduling new and follow‑up appointments for multiple medical practice locations according to established protocols for contract and/or specialty clinics
• Navigate incoming referrals and ensure necessary insurance prior‑authorization is obtained
• Initiate patient outreach as needed based on referral work queues
• Schedule interpreter services
• May function as a Lead Advocate based on demonstrated skills and abilities in the role

• High School Diploma or GED
• Two (2) years of customer service experience required, or 6 months meeting call‑center metrics as a CPAR‑I
• Proficient computer skills operating multiple systems in a Windows‑based environment
• Two (2) years of office, clerical, or call‑center experience; experience in a medical setting preferred
• Knowledge of medical terminology, referrals/orders and medical insurance preferred
• Electronic Medical Record experience; EPIC preferred
• Familiarity with data entry and complex scheduling preferred

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. The pay scale is $18.24 – $26.24 USD, with compensation influenced by factors such as skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale for the applicant's years of experience.

Associated benefit information can be viewed here.