Patient Scheduling Specialist

## Patient Scheduling Specialist Apply locations:
Market Street Clinic - Spokane, WAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
REQ-897#
** Working Here | Experience Serving Your Community
** If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors.

We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.##
** Everyone Welcome
** From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.## Compensation Range:$21.92 - $31.25## Check out our work perks here!
** Competitive Compensation & Exceptional Benefits at CHAS Health
** Join a workforce that values your expertise as much as your wellbeing! CHAS Health's comprehensive compensation package  includes:
* ** Annual milestone bonus
** for all eligible employees! $500 for every year worked, up to $5,000.
* ** Robust health coverage
** with employer-offered medical, dental, vision, long-term care, and life insurance.
* ** 401(k) with up to 6% employer match
** for a retirement plan that invests in your future.
* ** Work/life balance**—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
* ** Tuition assistance and student loan repayment**—let CHAS Health pay for your education!
* ** Up to $7,500 for childcare
** annually through reimbursement, to help you balance work and family life.
* ** CME and license fee reimbursement**—we've got you covered. **
* ** Offered benefits dependent upon employee eligibility and criteria
**
* Job Description:

**## Purpose of Job:
Improves the overall health of the communities we serve by delivering exceptional patient scheduling and supporting real‐time in-clinic care team coordination as follows:
*
* Essential Duties and Responsibilities:

*** Provides excellent customer service as a first point of contact for patients, determining caller needs, managing calls appropriately, and delivering accurate information about services, locations, providers, and access options.
* Schedules follow-up appointments before the patient leaves the clinic and, per our Team-Based Care model, provides in-room scheduling when appropriate to support continuity of care, scheduling accuracy, and enhanced patient experience.
* Conducts proactive outreach to reschedule missed appointments and actively manages a patient waitlist to improve access.
* Schedules visits in alignment with provider preferences and updated guidelines, ensuring accurate visit types, lengths, interpreter needs, and appropriate patient flow.
* Monitors provider schedules for gaps, cancellations, and optimization opportunities and collaborates with onsite care team members to fill openings and adjust schedules based on workflow needs.
* Develops and maintains expertise in clinic workflows, provider templates, and scheduling standards to support efficient operations.
* Communicates appointment details clearly and ensures patient understanding of next steps.
* Documents scheduling activity and patient communication actions in the electronic health record.
* Supports scheduling and access-related quality improvement initiatives and updates scheduling practices in alignment with new guidelines or provider changes.
* Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.#

Qualifications:

Education/

Experience:

High school diploma or equivalent required. Prior experience working in clinical setting strongly preferred. Prior…