Patient Services Specialist

Description

We are hiring for multiple Patient Services Specialist opportunities. This posting is for multiple openings of Patient Services Specialist at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. Available Job Types:

Supplemental or Per Diem – no guaranteed hours

Variable including flexibility to work Evening and Night

Patient Services Specialist - Patient Access at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA The Registrar is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Consistently provides superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations.

Obtains accurate and complete information from patients who are ill, anxious or non-English speaking. Performs independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment. Maintains knowledge of numerous complex compliance requirements and insurance plans, which change frequently.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• H.S. Diploma or GED
• 1 year of customer service or healthcare registration experience

• Registrar and third-party payor (TPP) experience in a large, fast-paced hospital setting
• Experience in verifying patient's medical insurance and obtaining complex demographic and medical information
• Experience with EPIC or a similar Electronic Medical Record (EMR) system
• Some college level coursework preferred particularly Medical Terminology or Medical Assistant coursework
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more…