Healthcare Coordinator

• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

This position is a collaborative member of the Onsite Supportive Housing Services (OSHS) team working with clients of CCEW’s Permanent Supportive Housing (PSH) programs and will provide direct support to staff and clients of OSHS programs through training, resource connections and wrap-around service support for program clients, with the goal of helping stabilize individuals and families, with a particular focus on health-related outcomes.

Charities Eastern Washington provides PSH services for multiple buildings in the Spokane area, this position will work with individuals and families throughout this PSH portfolio. The expected program outcomes include but are not limited to
1) reduced returns to the emergency department after program clients are placed in PSH units,
2) Improved self-perception of wellness for clients and
3) Improved Social Determinants of Health for program clients.

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Works in collaboration with OSHS staff and partners in providing care coordination to stabilize program clients who exhibit significant healthcare challenges, including behavioral health and substance use challenges.
• Reviews, updates, and facilitate implementation of service plans for program clients in coordination with the ICM team.
• Maintains records for each program client, documenting services provided and case plan progress.
• Builds and maintains relationships with community partners, particularly healthcare providers, serving as a point of contact between the community partner and OSHS.
• Coordinates closely with community partners, particularly healthcare, behavioral health, and treatment providers, prior to, during and after client interaction to assure quality health services and outcomes for the client.
• Provides the OSHS team with referrals and training connections for information related to problem-solving, conflict resolution, and interpersonal concerns as necessary in the healthcare field.
• Conducts frequent and regular client visits on-site at their PSH units, assisting clients with achieving their care goals, communicating progress with the care team for the client, and assisting with any care interventions.
• Follows social work tenets while contributing to an interdisciplinary approach to assessment, planning of care, and intervention.
• Collects and enters client data into established entry system(s), performs entry, exit and follow up assessments as applicable.
• Performs other duties as assigned to ensure successful program implementation.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality,integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the…