Health Coordinator (on-call

Health Coordinator (On-Call)

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Health Coordinator (on-call) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Our mission is to empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

Compensation:
New hires for this position typically start between $17.30 and $21.28 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits:

• Retirement plan:
  Pioneer contributes 3.5% of an employee's annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
• Employee recognition programs: gift cards, additional time off, weekend getaways and more.
• Public transportation discount.
• Employee assistance program (EAP).

Join Pioneer and be part of a team that values and invests in you.

The Health Coordinator supports Pioneer Human Services' mission by coordinating and monitoring client physical and behavioral health services within residential treatment facilities. This role assists in ensuring continuity of care by facilitating communication between clients, nursing staff (where present), medical and behavioral health providers, pharmacy services, and program staff.

The Health Coordinator supports the intake process, coordinates internal and external medical and behavioral health appointments (including telehealth), assists with medication monitoring and documentation accuracy in the electronic medication administration record (eMAR/MAR), and gathers and communicates relevant health information to appropriate clinical staff. At sites with licensed nurses, the Health Coordinator works under the direction of nursing staff to support care coordination and implementation of provider orders.

At sites without nurses, the Health Coordinator works under the direction of Health & Resource Coordination (HRCU) Manager.

In addition to care coordination, the Health Coordinator provides direct client support within a structured residential environment, including; engaging clients in the milieu, observing and monitoring client changes in physical and in behavioral health status, reinforcing treatment plans and health education, assisting with access to healthcare services, and responding to urgent health concerns by notifying appropriate clinical staff or emergency services as needed.

This role requires strong organization, attention to detail, and the ability to effectively support clients with complex medical, behavioral health, and substance use needs in a structured residential environment.

Primary/

Essential Duties and Responsibilities:

• Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
• Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
• Interpret and explain program policies and goals to clients during orientation and throughout treatment as needed.
• Support client education by conducting health education activities and reinforcing self-care skills appropriate to the client's stage of recovery.
• Where applicable by site or unit, observe and document client self-administration of medications in accordance with program policies and procedures.
• Where medication responsibilities are assigned to nursing staff, promptly communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.
• When applicable to the role at a specific site, review MAR documentation for completeness at shift change and escalate discrepancies according to policy.
• Maintain a safe and healthy environment which includes maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures (e.g., cleaning medication rooms, disinfecting vital signs equipment, maintaining health services spaces).
• Where applicable, assist with medication storage, ordering, and returns in accordance with pharmacy services policies and site procedures.
• Assist clients in meeting health and safety needs in accordance with each individual's stage of recovery and program policies.
• Provide basic first aid and serve as the first point of…