CCH Administration and Navigation Coordinator

About BHT

Better Health Together (BHT) has been leveraging experience, knowledge, and resources to coordinate action and address local and regional health inequities across Ferry, Stevens, Pend Oreille, Spokane, Lincoln and Adams counties and the Reservations of the Kalispel Tribe of Indians, the Spokane Tribe of Indians, and the Confederated Tribes of the Colville reservation since 2014.

BHT is now working across health care and social service delivery systems as a Community Care Hub (CCH) so that all members of our community have access to the resources they need to thrive. We were founded on the principle that when we step back and let the local community lead, we find the most equitable and sustainable solutions to some of our most complex problems.

The CCH Administration and Navigation Coordinator is a temporary position through July 31, 2027 designed to provide regional surge capacity during a period of significant health coverage and service-delivery change. The responsibilities are:

• Support patient and community member outcomes through referrals into the Community Care Hub, which may include HRSN eligibility screenings and referrals. Case a ssignments may vary in location (including rural areas within the BHT region of Adams, Ferry, Lincoln, Pend Orielle, Spokane, Stevens, and the Tribal reservations of the Colville Confederated Tribes, Spokane Tribe of Indians, Kalispel Tribe of Indians). Mileage reimbursement is included in employment.
• Provide administrative, referral, and data support across the Community Care Hub, including at least monthly Provider One eligibility checks and related routine system tasks, maintain ing and pulling data across Hub tracking and case-management systems
• Work closely with Health Benefit Exchange and partnering organizations, Basic Food education & outreach, and provide administrative support for the Navigator program, determining eligibility for multiple programs, enrolling in HPF, problem-resolution, and multi-agency coordination.
• Responsibilities will flex based on regional and or ganizational need, including Open Enrollment, federal health coverages, CCH operations, HRSN initiatives, rural outreach, emergency response, and other emerging community priorities.

• Provide administrative, referral, and data support across the Community Care Hub
• Complete Provider One eligibility checks and related routine system tasks
• Enter, organize, and maintain data across Hub tracking and case-management systems
• Pull standard reports and compile data for staff and partner requests
• Maintain tracking tools and support documentation processes
• Support Get Care, Tier 2 HRSN, and other expanding Hub initiatives
• Cross-train across CCH, Navigator, HRSN, referral coordination, and eligibility workflows to support operational continuity during increased demand or changing community need.
• Respond to routine Navigator, eligibility, referral, and partner-support requests, escalating complex cases to senior staff when appropriate.
• Identify recurring barriers, workflow gaps, and system issues and communicate them to program leadership for resolution.
• Reduce administrative burden on referral coordinators, Hub managers, and quality-improvement staff
• Conduct outreach and patient-centered support & referrals in hospitals, clinics, rural communities, and community-based settings.
• Support warm handoffs to care coordination by collaborating with interdisciplinary teams (providers, nurses, case managers, social workers) on an as-needed basis;
• Deliver culturally responsive and community-informed information to partners, providers, nurses, case managers, social workers, community-based workers, and other relevant stakeholders;
• Adapt to varying workflows, care teams, and environments, including independent work in rural and community-based settings;
• Ensures referrals are timely, accurate, and complete in the client management system.

The CCH Administration and Navigation Coordinator requires developing and maintaining trusted relationships with internal and external…