Wellness Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits,dataand resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensivebenefitsand career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start
Caring. Connecting. Growing together.

Wellness Coordinators
function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs.

Wellness Coordinators
will be a primary care navigator by locating and engage members, screening for and identifying gaps in care, addressing SDOH needs and developing individual care plans to overcome barriers to access to care.

Wellness Coordinators
will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics.

Schedule
:
Monday through Friday a 40-hour work week between the hours of 8:00 am to 5:00 pm CST or if you reside in Washington 8:00 am to 5:00 pm PST

Location
:

Remote multi-states must reside in one of these states:
Indiana, Missouri, Texas, Virginia, Kansas, and Washington

If you are located in Indiana, Missouri, Texas, Virginia, Kansas, and Washington, you will have the flexibility to work remotely
* as you take on some tough challenges.

• Wellness Coordinators work in an inbound and outbound member queue
• Documentation in multiple electronic documentation systems
• Coordinate information to clinical team partners
• Provide behavioral health benefit education
• Contact members to screen for and identity gaps in care
• Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment
• Administrative support
• Performs other duties as assigned

What are the reasons to consider working for United Health Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED
• 2+ years of managed care or call center experience
• 1+ years of computer proficiency experience
• 1+ years of experience handling sensitive issues with members and providers in a confidential manner
• 1+ years of Dual diagnosis experience with mental health and substance abuse
• 1+ years of experience in Medical/Behavioral health setting providing service or care coordination (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
• Ability to be on camera during team meetings
• Ability to work a 40-hour work week from 8:00 am to 5:00 pm CST if you reside in Indiana, Missouri, Texas, Virginia, Kansas or work a 40-hour work week from 8:00 am to 5:00 pm PST if you reside in Washington
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service
• Reside within one of these states:
  Texas, Missouri, Kansas, Virginia, Indiana or Washington
• Ability to travel as required. Candidates who live near a UHG/Optum site must possess a current, valid, unrestricted driver's license and maintain state-required auto insurance

• Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients
• Working knowledge of community-based resources and services
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives

• Must demonstrate flexibility, ability to follow through on all tasks in a timely…