Call Center Representative

Cardiac Study Center / Pulse Heart Institute
Spokane, WA
Full-Time | Monday–Friday | No Weekends or Holidays

Cardiac Study Center (CSC) has partnered with Pulse Heart Institute to deliver trusted outpatient cardiology care throughout the Puget Sound region for over 50 years. In 2016, CSC joined with Multi Care Health System to form Pulse Heart Institute—bringing together clinical excellence, innovation, research, and education to improve heart health in our communities.

We serve patients across general and specialty cardiology, including Heart Failure, Vascular, Electrophysiology & Device, and Nuclear Imaging.

• Monday–Friday schedule — no weekends or holidays
• Exposure to multi-specialty cardiology workflows
• Stable, mission-driven healthcare organization
• Supportive leadership and collaborative team culture
• Growth opportunities within scheduling, referral coordination, and broader healthcare operations

As a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics.

In this role, you will coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service.

This is a high-volume, detail-oriented role ideal for individuals who thrive in structured environments and enjoy helping patients navigate their care.

• Schedule new and returning cardiology patient appointments
• Maintain provider schedules according to established guidelines and preferences
• Ensure accuracy of patient demographics and appointment details
• Reschedule appointments and manage cancellations as needed

• Answer inbound calls in a professional and patient-centered manner
• Address patient questions or route inquiries to appropriate departments
• Coordinate communication between patients, providers, and internal teams

• Adhere to HIPAA and OSHA standards at all times
• Maintain accurate documentation in EMR systems
• Follow internal scheduling protocols and quality standards

• Provide cross-coverage support across clinic locations as needed

• 2 years of customer service experience
• Strong verbal communication skills
• Ability to manage multiple tasks in a fast-paced call environment
• High attention to detail and organizational skills

• 1 year of healthcare experience (preferred but not required)
• Experience in medical scheduling or call center environments
• Familiarity with EMR systems

• Schedule: Full-time, 40 hours/week
• Shift: 8-hour shifts, Monday–Friday
• Training: 90-day in-person training period in Spokane, WA

Cardiac Study Center / Pulse Heart Institute offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Retirement benefits
• Paid time off
• Competitive compensation
• Tuition Assistance

Pay Range: $19.39 – $35.12/hour

Compensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards.

If you're passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, we'd love to hear from you.

Requisition