Case Manager

Salary: $62,597.00 - $74,404.00 Annually

Final date to receive applications:
Sep 1, 2026

The staff member in this position provides advanced-level, specialized case management services to older and/or disabled adults in need of community-based long-term care. Positions at this level perform their work and solve problems within the policies and objectives for a specific functional area or program, and will devise and set procedures for others.

• Provides Case Management to vulnerable adults at risk for institutionalization as prescribed by Washington Administrative Codes for the Title XIX program, complying with program regulations and policy directives.
• Provides comprehensive assessments, using the electronic version of the CARE assessment in the client's home, including completion of service authorizations through Provider One.
• Develop and implement care service plans, coordinating with DSHS staff, the ALTCEW consulting nurse, and service providers; maintain and coordinate revisions to the plans. Maintain good working relationships.
• Provides oversight of the care being provided to the client and ensures paid caregivers receive authorized payment for personal care services, per Washington Administrative Codes.
• Prepares case file documentation and/or reports.
• Serves as a mandated reporter of vulnerable adult abuse, neglect, and exploitation. Evaluates client safety concerns and actively coordinates with APS, CPS, and law enforcement on investigations.
• Provides termination planning and administrative hearing advisement.
• Participate in the Administrative Hearing process as needed. May testify as a department witness and give legal depositions at Administrative Hearings.
• Provides case management services to facilitate out-of-home placements.
• Provides supportive functions such as client advocacy, assistance, networking and family support, becoming thoroughly acquainted with community resources available for individuals needing long term care.
• Maintains client service records, including electronic records, in a complete and timely manner.
• Other duties may be assigned.

Ability to drive to home visits (within Spokane County) as needed using personal vehicle. Driving demands average 150 to 300 miles per month, depending on client needs. Ability to work on computers and the telephone for long stretches of the day, frequently typing for up to 7.5 hours per day. Speech, visual, and hearing skills are sufficient to interact with staff and the public.

Finger dexterity to operate computers. Occasional periods of writing. Frequent bending, stretching, and lifting as well as climbing several flights of stairs. Ability to lift up to 15 pounds on a regular basis (computer case with laptop and files).

Knowledge of aging and long-term care services, including the Area Agency on Aging service network. Ability to learn and apply federal and state policy directives and program regulations. Ability to apply observation and analytical techniques in evaluating situations and formulating conclusions. Knowledge of federal, state, and local codes and regulations pertaining to community-based in-home personal care case management.

Proficient with Word and Excel. Ability to perform data entries with speed and accuracy, and to quickly learn software platforms that change to support delivery systems. Ability to be supervised.

Maintains a friendly, courteous, and respectful demeanor. Communicates effectively in one-on-one and small group settings. Capable of being a collaborative…