Pathology Support Specialist - Spokane

Job Details

Job Location:

Deaconess Hospital Spokane LLC - Spokane, WA 99204

Position Type:
Full Time

Education Level: High School

Salary Range: $22.53 - $29.35

Hourly Travel Percentage:
None

Job Shift: Day

An unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for.

Cell Netix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing.

Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.

This position serves as a liaison between Seattle Operations and other Cell Netix locations in the state and the customers/pathologists that provide service in those areas. Responsible for providing excellent customer service to all internal and external clientele. The major task within the position is managing incoming consultation request, conference preparation, request for materials to be sent out for 2nd opinion and Legal inquiries.

Assist when needed with specimen distribution, report distribution, internal and external customer inquiries, case quality assurance and obtaining needed information from clientele for patient reports. The ideal candidates will possess excellent proofreading skills, attention to detail, and the ability to learn in a rapidly changing environment.

M-F, 9:00am - 5:30pm

• Accession incoming pathology cases from outside institutions for consults and conferences and distribute them as requested or per specialties
• Return all outside institute material received.
• Send out material when requests are received from outside institutions or from the pathologists.
• Assist with preparing and distributing Conferences.
• Receive and process Legal requests.
• Assist Pathologists in requesting pathology material / reports from outside institutions
• Handle all aspects of client/customer questions/issues.
• Process all incoming and outgoing telephone calls.
• Monitor and distribute, as appropriate, all incoming correspondence.
• Collate inpatient and outpatient reports for distribution via courier, printer, mail or other method at various times each day.
• Process results of send out tests as directed.
• Perform quality assurance checks on all Histology and Cytology accessions
• Trouble shoot various minor issues regarding specimens/reports including initiating calls to clarify labeling problems or missing providers, patient demographics, etc.
• Pull blocks, slides and reports from historical records for correlation with recent samples.
• Position is directly responsible for meeting or exceeding:
• Error rates within the Support Services department
• Department budget thresholds & specimen count/FTE goals
• Internal and external client satisfaction expectations

• The ideal candidate will be a high school graduate or the equivalent
• 1+ years customer service experience preferably in a medical environment.
• Anatomic Laboratory experience is desirable.
• The ability to work with flexibility, efficiency, enthusiasm, and diplomacy
• Demonstrated proficiency in data entry and computer software applications
• Previous proofreading or document quality control experience preferred
• Exhibit critical thinking skills and the ability to prioritize and effectively manage multiple requests/tasks at one time
• Familiarity with medical terminology, anatomic pathology experience preferred
• The ability to learn new software and use daily for data entry and research

Cell Netix offers a comprehensive benefits plan.

• Medical, Vision, Prescription company paid options.
• Employee only HSA $0.00/per month or Employee only PPO $45.90/per month. Dependent plans also available.
• Dental company paid options.
• Employee only $0.00/per month. Dependent plans also available.
• 401K company match up to 4%
• Paid Time Off (PTO)
• 0-3 Years of Service:
  Accrue up to 15 days per year
• 4-7 Years of Service:
  Accrue up to 20 days per year
• 8-12 Years of Service:
  Accrue up to 25 days per year
• 13+ Years of Service:
  Accrue up to 30 days per year
• Holiday Pay
• 6 paid holidays per year
• 4 floating holidays per year
• Company paid Life and Disability insurance.
• Fully subsidized ORCA public transportation card and free parking at most sites.
• Company paid Norton Life Lock Identity Protection.

IMPORTANT NOTICE:
As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background…