COPES Case Manager Trainer

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.

If you want to have a positive impact in the lives of others come join us!

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

This position is responsible for training Case Managers on all areas of Case Management and the CARE Assessment in the ALTCEW Title XIX program. The Case Manager Trainer provides one-on-one training and group trainings. The Case Manager Trainer works closely with the CM III’s and CM Supervisors to identify training and technical assistance needs for the staff.

• Provide orientation and training for new Case Manager team employees.

• Provide CARE Assessment Training to all Case Managers and Case Aides.

• Develop and provide ongoing training on specific case management related topics such as Management Bulletins, Long Term Care Manual, and new or updated program requirements and services.

• Document and track training received by individual employees, as appropriate.

• Provide coaching and feedback to CMII during initial in-home assessments.

• Randomly review client records and provide coaching and feedback on any identified corrections needed and/or areas of improvement.

• Assist in developing tools and processes to ensure new hires maintain compliance with current policies, procedures, and practices.

• Assist CM II in learning and locating necessary community resources.

• Requires travel to see clients in the community and travel between work sites.

• Other duties as assigned

• Master’s degree in behavioral or health sciences and two years of paid on-the-job social service experience; or

• Bachelor’s degree in behavioral or health sciences and three years of paid on-the-job social service experience; or

• Master’s degree or Bachelor’s degree in a field other than behavioral or health sciences, Associates Degree or High School diploma with two years of experience as a Case Manager Trainee and one year experience as Case Manager II.

• Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.

• Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.

• Knowledge of case management principles and practice, aging and long-term care services, including the Area Agency on Aging service network. Proficient with PowerPoint, Word, and Excel.

• Ability to apply observation and analytical techniques in evaluating situations and formulating conclusions.

• Knowledge of Federal,…