Care Navigator

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.

If you want to have a positive impact in the lives of others come join us!

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.
• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The Care Navigator will support and promote FBH’s vision and mission to enhance and change lives. The Care Navigator, through their interactions with the clients we serve and in collaborating with community partner agencies, will improve the quality of care for individuals by providing referrals and linkages to resources which will enhance the services they are receiving at FBH and will support their overall recovery and wellness.

• Engage individuals enrolled in services at FBH and provide referrals to primary health care, dental care, or other services offered through FBH partnerships and contracts.
• Access and utilize, per partnership various EMRs, scheduling platforms, and systems in coordinating and scheduling appointments for individuals.
• Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.
• Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.
• Effectively utilize customer service and motivational interviewing skills to promote appropriate client-centered care.
• Demonstrate flexibility in responding to change and in working with diverse groups and individuals.
• Promote reducing barriers to services including coordination to arrange and schedule appointments. May need to meet individuals at appointments as necessary to engage in the program.
• Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner.
• Have flexibility in learning multiple operating systems and processes by various organizations and demonstrate the ability to work in an EMR, including the dependence of, translation of, and utilization of electronic reports.
• Demonstrate promptness and reliability in attendance, work deadlines and in performing tasks. Complete all assignments without prompting.
• Support and encourage a harmonious working relationship within and between departments.
• Requires travel to see clients in the community and travel between work sites.
• Other duties as assigned.

• High school graduate or equivalent.
• Customer Service experience.
• Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.

• 2 years general office…