Mental Health Engagement Specialist - Adult Outpatient Services; AOS; Mary Higgins

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.

If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

Adult Outpatient Services (AOS)
Our Adult Outpatient Services uses a person-centered model of care to assist individuals 18 or older who are experiencing mental health issues. We strive to pair each individual's treatment objectives with evidence-based clinical practices in a practical fashion. A high priority is placed on developing therapeutic relationships that promote resiliency and recovery.

Services include:

Individual Therapy Group Therapy Psycho-educational Classes Special population consultations and evaluations

Case Management Psychiatric medication management

Peer Support Specialists The Mental Health Engagement Specialist (MHES) provides assistance and support to clients by working collaboratively with Peer Support Specialists, Mental Health Care Providers and Mental Health Clinicians. MHES may maintain a reduced caseload of approximately 30 clients and provide clinical behavioral health services in the following important life domains: health, education, employment, social/family, cultural, recreation, spirituality/religion, and housing.

These services will be provided with a client-centered, trauma-informed approach aligned with the clinician model and the recovery model to support clients’ progress toward established goals and objectives. Services are provided to individuals of all ages in virtual, office, or community-based settings. Services include but are not limited to sleep hygiene, mindfulness, emotional regulation, psychoeducation about diagnosis and treatment, referrals to community resources (e.g. housing), cognitive coping, behavioral activation, communication basics, administering mental health measures and providing feedback, coordinating of care (e.g. discharge planning, collaboration with other providers), crisis assessment and intervention, identifying strengths and values, and groups.

MHES provide backup and response services for unplanned client needs as well as management of incoming clients and their scheduled program orientations. Assistance and support include but is not limited to engagement, supportive listening, psychoeducation, skill building, crisis assessment, prevention and intervention, resource education and referral and short term follow up with individuals of all ages in office or community-based settings.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes but are not limited to the following:
1. Provide episodic, trauma-informed, person-centered counseling utilizing evidence-based practices within scope of practice.
2. Establish and maintain collaborative working relationships with; clinical, administrative and support staff, community partners, clients, and family/natural supports.
3. Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and procedures.
4. Be the primary care team member for clients who are in the process of enrollment or who currently enrolled and receiving ongoing services.
5. Facilitate and co-facilitate client treatment and orientation groups.
6. Provide services and support to clients prior to their first outpatient appointment.
7. Conduct risk assessments, develop and implement safety plans, and provide crisis intervention and…