Clinic Manager

Workforce Classification:
On-site

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient’s well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures—all focused on the common goal of nurturing the health of those we serve. Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new.

This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

• Manage clinic support staff and cultivate an environment of team building, integrity, patient/team member safety, continuous improvement, and reward and recognition of team members.
• Collaborate with clinician partners to ensure key metrics for effective patient throughput, improved patient outcomes, positive patient satisfaction, clinic safety, and efficiency are met.
• Oversee daily clinical operations, ensuring consistency in service delivery, workflow and clinic efficiency, and safe and timely patient care.
• Ensure all clinics adhere to local, state, and federal regulations, including healthcare-specific regulations such as HIPAA, OSHA, and CMS guidelines.
• Maintain accreditation and licensing requirements for each clinic.
• Assist in the development and execution of the clinic’s strategic goals, aligned with organizational growth objectives.
• Support staff scheduling and ensure adequate coverage during operational hours.
• Address staff concerns and elevate issues to the Practice Manager as needed.
• Handle escalated patient concerns and feedback, working to resolve issues promptly and proactively managing service recovery initiatives.
• Ensure the highest standards of patient care by monitoring and improving the patient experience within the clinic, aligning with Kinwell's values and regulatory requirements.
• Monitor clinical outcomes and lead quality improvement initiatives to enhance care delivery and clinic performance.
• Implement, monitor, and improve operational policies and procedures.
• Ensure compliance with HR policies and participate in recruitment and retention strategies.
• Manage clinic budgets, expenses, and financial performance.
• Monitor and analyze financial reports to ensure profitability and operational sustainability and identify cost‑saving opportunities.
• Collaborate with the finance team to manage billing, collections, and revenue cycle processes.
• Ensure corporate initiatives and objectives are communicated to teams clearly and timely to ensure team buy‑in and alignment.
• Ensure Practice Manager has appropriate details to monitor and report against clinic launch KPI’s and suggest enhanced metrics where appropriate.
• Assist with education and coaching of staff on patient health metrics, turnaround times, performance, and any areas of opportunity to ensure a consistent improvement in health outcomes and positive experiences for all patients.

• Three years of experience as a primary care clinic manager.
• Associate's degree in healthcare administration or equivalent working experience.
• Track record of achieving and maintaining exceptional Net Promoter Scores.
• Experience working with Epic or similar EMR.
• Experience with and knowledge of…