Trainer Frontier Behavioral Health in Spokane Valley, WA

Trainer

Part Time

Monday-Friday 11AM-3PM

Location:

1101 N Argonne Suite 201A, Spokane Valley, WA, USA

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.

At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

SHIFT: .5 FTE (20 Hours per week) - Monday-Friday 11AM-3PM

The Part-Time Trainer for the 988 National Suicide Prevent Contact Hub provides training and instruction to 988 Contact Hub staff in accordance with established program guidelines, workflows, and best practices. Trainings support the implementation of culturally, geographically, and linguistically appropriate services for crisis calls. This position focuses on facilitating onboarding and ongoing training to support staff competency in crisis services provided through the 988 and the Regional Crisis Line (RCL).

The 988 Contact Hub Trainer may assist with the development or updating of training materials as needed but primarily supports the implementation and delivery of training developed by the 988 Contact Hub training program. The Trainer works with program leadership and the Sr. 988 Contact Hub Trainer to ensure training is delivered consistently and supports effective service delivery.

• Assist in the development of newly assigned trainings and provide established training content utilizing classroom, virtual, practice labs, group interactive exercises, and e-learning modalities.
• Remain up to date with mandatory training requirements for the 988 Contact Hub and Regional Crisis Line, make recommendations and updates to materials as appropriate.
• Provide orientation and training for 988 Contact Hub Crisis Triage Specialists, and handle logistics for internal training activities including the development of training aids such as manuals, handouts, when requested.
• In conjunction with feedback from department leadership, develop and provide ongoing training on specific cases.
• Collaborate with Sr. 988 Contact Hub Trainer to provide education, coaching and feedback via live monitoring through NICE CX.
• Collaborate with Sr. 988 Contact Hub Trainer to review client records and provide coaching and feedback on any identified corrections needed and/or areas of improvement.
• Assist in developing tools and processes to ensure staff maintain compliance with current workflows, policies, procedures, and practices.
• Collaborate with 988 Contact Hub Lead Crisis Triage Specialists to assist in learning and locating necessary community resources.
• Document and track training received by individual employees, as appropriate.
• Train staff to ensure development of knowledge needed to support implementation of service goals and objectives.
• Provide consultation and education to other FBH staff…