Guest Services Manager - Historic

Property Description

The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering job opportunities for hospitality professionals seeking an historic and renowned team. It is known for exceptional guest service and elegance.

Customer service-oriented professional with a passion for hospitality and managing teams needed to join as Valet Manager. Lead a team of valet attendants and provide exceptional service to guests, ensuring seamless parking and vehicle retrieval.

Key Responsibilities:

• Manage a team of valet attendants and ensure smooth operation of the valet department
• Provide exceptional customer service to guests, greeting and assisting with parking needs
• Oversee parking operations, including traffic flow and vehicle organization
• Train and mentor valet attendants on service standards, safety procedures, and driving techniques
• Monitor and maintain accurate records of vehicle inventory and parking transactions
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest concerns and resolve any issues that arise professionally and timely
• Implement and enforce safety protocols and procedures to ensure a safe work environment

Davidson Hospitality Group provides a rich benefit program designed to enrich the lives of team members and their families.

• Multiple tiers of medical coverage
• Dental and vision coverage
• 24/7 tele-doc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401(k) match

We are an E-E-O-A firm. Minorities, females, veterans, persons with disabilities, gender-identity, and sexual-orientation are encouraged to apply. Davidson Hospitality is a drug-free workplace and requires pre-employment drug and background checks. We participate in E-Verify.

USD 60,000.00 per year.