Front Office Supervisor – DoubleTree Seattle Airport

The Double Tree by Hilton Seattle Airport is looking for their next Front Office Supervisor! If you’re looking to take the next step in your hospitality journey this is the right direction where you will be gaining experience leading an amazing team!

Our 850‑room Hotel is right off Route 99, next to Seattle‑Tacoma International Airport. It’s 15 miles from Downtown Seattle and the Link Light Rail station is two blocks from our door.

As a Front Office Supervisor, you will work closely with the Director of Front Office operations and be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations.

• Minimum 1 year of Front Desk Experience
• Minimum 1 year of Supervisory Experience
• Excellent communication and organizational skills
• Strong leadership skills
• Hilton Systems Knowledge a plus

Classification
:
Full time

Shift Pattern
:
Full availability to work various shifts, potential overnight shifts as needed

Hourly Rate
:
Starting probationary rate will be $25.53 and after 90 days rate will be $27.95.

• Medical Insurance Coverage – for you and your family
• Vision, Dental, Life and Disability Insurance
• Mental Health Resources
• Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked
• Vacation – Paid Time Off, 40 hours awarded after first year of employment
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• 401(k) plan
• Pension plan – Hilton to put $1.35 per hour you work
• Employee Stock Purchasing Program
• Access to your pay when you need it through Daily Pay
• Complimentary Duty Meals served in our Team Member Restaurant
• Employee Assistance Program
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Assign work and supervise team member performance in all Front Office procedures, including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability. Additionally:

• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

We look for demonstration of these values and attributes:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability