Housekeeper, Hospitality ​/ Hotel ​/ Catering

Job Purpose

The Housekeeper is responsible for maintaining the cleanliness and organization of guest rooms, public areas, and laundry operations to ensure a welcoming and safe environment for guests and staff. This role combines room cleaning, laundry care and upkeep of public and employee areas while delivering exceptional customer service.

• Clean and sanitize guest rooms, bathrooms, and public areas according to hotel standards.
• Replace bed linens, towels, and restock amenities in guest rooms.
• Sort, wash, dry, press, and fold linens and other textile items; remove stains using proper procedures.
• Maintain inventory of cleaning supplies and laundry detergents; report low stock and order as needed.
• Perform quality checks on cleanliness in rooms and public areas; document inspection outcomes.
• Report maintenance issues and technical problems promptly.
• Keep hallways and employee areas clean and unobstructed.
• Track laundry items and ensure proper handling of guest belongings.
• Respond to guest inquiries and provide excellent customer service.
• Follow all safety and sanitation guidelines; recommend process improvements when necessary.
• Other duties as assigned by management.

• High school diploma or equivalent required.
• Previous experience in housekeeping or laundry operations preferred.
• Knowledge of cleaning techniques, detergents, and laundering equipment.
• Strong organizational and time management skills.
• Ability to work independently and prioritize tasks effectively.
• Good communication and problem‑solving skills; customer service oriented.

• The worker is subject to inside environmental conditions:
  Protection from weather conditions but not necessarily from temperature changes.
• The worker is subject to noise:
  There may be sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
• The worker may be subject to minor vibration.
• The worker is subject to atmospheric conditions:
  For example, the following conditions that may affect the respiratory system of the skin:
  Odors, dusts.
• The worker is subject to hazards:
  Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, and exposure to chemicals.

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Medical
• Dental
• Vision
• EAP and Life Insurance
• Paid Time Off based on length of service
• Paid Holidays
• Go Hilton (Team Member Travel Discount)