Rooms Controller

Arlo Hotelsan independent lifestylehotelis now actively seeking a dynamic

Room Controller. Are you someone who is passionate about people, driven by purpose, and clever in your approach? Ifsokeep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”…..

Responsible for welcoming and assisting in setting the tone for a guest’s experience through the coordination and organization of the hotel’s guest room inventory, and will act as a liaison between the Housekeeping, Front Office, and Revenue department regarding the status and distribution of all guest rooms.

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences
• Responds to guest complaints promptly and professionally.
• Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager
• Establishes and develops long term customer relationships providing value and profitability
• Enhances our guests’ stay by creating an inviting atmosphere
• Coordinates and multi-tasks job duties in an active environment
• Organizes guest room movies
• Controls inventory on sell‑out days
• Supervisor upgrades
• Handles VIP arrivals and information
• Assist at the front desk with check‑in, check‑out and overall front desk operations during peak business periods, staffing shortages, or as directed by hotel leadership.
• Answer incoming guest calls and assist within inquiries, guest requests, and service recovery as needed.
• Support monitoring of the DC Hosts email inbox, ensuring guest requests, operation communications, and follow up items are addressed in a timely manner.

• Block early arrivals, special needs guests, & VIP’s
• Orchestrate room moves, communicate & expedite guests waiting for rooms
• Review/Track/Accommodate requests for room/check‑out changes when possible
• Review all group resumes & ensure all appropriate information is communicated to employees
• Meet with Sales Coordinator & Revenue Mgr. daily
• Ensure VIP rooms and key packets;
  Site showrooms are all ready by 1PM, or by the appropriate arrival time if known
• Approach all encounters with guests, employees and members in a professional and personalized manner

• Manage the processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. With hotel leadership and revenue management team, implement hotel pricing strategy of transient and group business.
• Partner with marketing to drive direct business, elevate reputation, and identify future market opportunities and effectively communicate through the organization.
• Ensure daily communication between Reservations and Front Office regarding inventory, and Group/Convention arrival.
• Ensure that inventory - brand availability and overbooking – parameters are monitored.
• Ensure all FIT promotions are built properly in CRS.
• Responsible for issuing stop sells when needed.
• Building strong partnerships with internal customers and outside vendors.
• Assist DRM to upload STR information through STR and internal report.
• Build all rate codes and oversee Packages.
• Possessing excellent communication and leadership skills and are a strong, creative problem solver.
• Proactive, self‑starter who can work well both independently and as part of a team.
• You are confident and have the ability to think clearly and strategically on your feet and under pressure.
• You love to negotiate and create win‑win situations for customers, owners, and reservations team alike.

• Minimum of Hospitality, Retail or Services related industries experience preferred
• Must be able to stand for periods of time (Up to 6 hours)
• Efficient in Computer and Typing Skills.
• Ability to lift 50lbs