Hotel Front Desk Team Member

Base Pay: $17 per hour Hotel Front Desk Team Member Morning , Afternoon & Overnight Shifts Available Be the First Smile Guests Remember At Peppertree Hospitality Group, our front desk team is the heart of the hotel. You are the first person guests see when they arrive and often the last person they talk to before they leave. That means this role matters.

We’re looking for a friendly, dependable, and detail-focused Hotel Front Desk Team Member to help create a great experience for every guest. This position is a great fit for someone who enjoys helping people, staying organized, solving problems, and being part of a team that jumps in for each other.

Hotel experience is helpful, but not required. If you bring a great attitude, reliability, and a willingness to learn, we can train the rest. Shocking, I know, a job posting that does not require 12 years of experience to answer a phone.

Shifts Available We currently have front desk shifts available for:

Morning Shift (6am-2pm)
Great for early risers who like getting the day started, helping with check-outs, answering guest questions, and setting the hotel up for success.

Afternoon Shift ( 2pm-10pm)
Perfect for someone who enjoys a busier pace, guest arrivals, check-ins, phone calls, reservations, and helping guests settle in.

Overnight Shift (10pm-6am)
A good fit for someone dependable, calm, and comfortable working independently while still supporting guest needs and hotel operations overnight.

All shifts may include weekends and holidays as needed. Hotels are open every day because apparently guests continue traveling even when the calendar says we deserve rest.

Teamwork Matters Here This is not a “that’s not my job” kind of hotel.

Our front desk team helps with laundry and common areas when needed, just like housekeeping, maintenance, and other team members help the front desk when needed. We work as a team, support each other, and step in where the hotel needs us.

That may include helping fold laundry, restocking towels, tidying common areas, checking the lobby, supporting breakfast or housekeeping needs, and making sure the hotel stays clean, welcoming, and guest-ready.

You will not be on an island. When the team needs help, everyone jumps in.

Why You’ll Like Working With UsAt Peppertree Hospitality Group, we believe good work should be noticed and rewarded. We offer a supportive team environment, steady work, and benefits designed to help team members feel valued both on and off the clock.

Depending on position and eligibility, team members may receive:

Free Mental Health & Wellness Program Team members have access to a free mental health and wellness program, because life does not magically become simple just because you clocked in.

Healthcare Options with HRA Support Eligible team members may have access to healthcare benefits, including support through an HRA, or Health Reimbursement Arrangement.

Monthly Attendance Bonus Earn a $100 monthly attendance bonus when attendance requirements are met.

Summer Attendance Bonus Doubles During the summer months, the attendance bonus increases to $200 per month. Showing up during peak season matters, and we believe in rewarding it.$5 Name Bonus Program Team members may earn a $5 name bonus for qualified candidate referrals or names submitted through our program.
401(k) Employer Matching Program Eligible team members can participate in our 401(k) employer matching program, helping you build toward the future instead of watching your paycheck vanish into gas, groceries, and subscription services you forgot existed.

Hotel & Travel Perks Eligible team members may have access to hotel and travel discounts.

Room to Grow We believe in promoting from within whenever possible. Front desk can be a starting point for leadership, sales, operations, guest services, or hotel management.

What You’ll DoAs a Hotel Front Desk Team Member, you’ll help keep the hotel running smoothly while making guests feel welcome, informed, and taken care of.

Your day may include:

Greeting guests with a friendly and professional attitude

Checking guests in and out accurately and efficiently

Answering phone calls and assisting with reservations

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