Labor Relations - Case Management

Title:

Employee Relations – Case Management

Location:

Remote Company Overview

At APV, we’re more than a technology company — we’re a mission-driven powerhouse transforming organizations through advanced technology and human ingenuity. Our expertise spans AI/ML, data architecture, low-code/no-code development, Agile Dev Sec Ops , and cloud services, delivering scalable and meaningful solutions. In our Emerging Technology Lab, innovation drives progress. Our teams create intelligent chatbots, AI-powered assistants, robotic process automation (RPA), essay graders, and data analytics platforms.

If you’re passionate about solving complex challenges and shaping the future, APV is the place for you. Since 2007, we’ve partnered with federal and state agencies to deliver IT, training, and consulting solutions that achieve mission-critical outcomes. Built on accountability, integrity, and quality, we go beyond expectations. With 70+ prime contracts and a proven record of client success, APV continues to grow — and we’re looking for exceptional talent to grow with us.

APV s is seeking an Employee Relations Specialist to provide full-performance level support to DHS OCHCO and component HR offices. The Specialist independently performs the full range of routine and moderately complex ER activities, including conduct counseling, leave administration, performance documentation, accommodation intake, and grievance processing. This role applies tofederal employment law, DHS policy, and program-specific procedures with limited supervision. The Journeyman Specialist drafts standard work products such as Letters of Counseling, Letters of Reprimand, PIPs, and leave restriction letters, supports proposal and decision letters with senior review, and escalates complex or precedent-setting issues to senior personnel.

• Advise managers on routine and moderately complex misconduct issues, performance concerns, leave issues, and behavioral matters.
• Draft Letters of Counseling, Letters of Reprimand, leave restriction letters, AWOL letters, and warnings under DHS policy.
• Support proposal and decision letters for short suspensions and routine adverse actions, applying the Douglas Factors with senior review.
• Coordinate the development and tracking of Performance Improvement Plans (PIPs) and Chapter
  43opportunity periods.
• Maintain accurate case records, timelines, and documentation in DHS HR and case tracking systems.

• Process reasonable accommodation request intake, documentation, and case tracking in coordination with EEO and senior ER personnel.
• Document interactive process steps, medical documentation receipt, and accommodation decisions accurately.
• Support FMLA, sick leave, leave without pay, advanced leave, and leave restriction actions under DHS policy and federal regulation.
• Coordinate routine return-to-work planning and post-leave reintegration with managers and HR partners.
• Escalate complex, contested, or undue hardship cases to senior specialists for review and guidance.

• Process administrative grievances under 5 CFR Part 771 and support negotiated grievance intake under 5 USC Chapter 71.
• Document grievance timelines, hearings, and decisions accurately.
• Support workplace investigations through case file maintenance, evidence intake, and witness scheduling under senior direction.
• Coordinate referrals between ER, EEO, OIG, OSC, labor relations, and OGC under SOP.
• Maintain neutrality, professionalism, and confidentiality across all assigned cases.
• Respond to manager, employee, and HR practitioner inquiries on ER matters with clear, plain-language guidance.
• Coordinate with managers, HR leadership, payroll, OGC, EEO, and labor relations to resolve case-level issues.
• Document customer interactions, follow-up actions, and case notes accurately and consistently.
• Support case calibration sessions, peer reviews, and quality control activities.
• Escalate complex, sensitive, or precedent-setting cases to senior specialists.
• Process Improvement & Knowledge Management
• Identify recurring case issues and recommend SOP updates, job aid…